|Reference # : ||18-00220
||Title : ||Administrative Technician 3|
|Experience Level : ||
||Start Date / End Date : ||03/26/2018 / 04/01/2018
| Description |
|NOTE: See supplemental position information document (if attached) for additional information regarding specific requirement for the advertised position|
SCA Crosswalk: Secretary I
Summary: Provide administrative support by conducting research, handling information requests and performing clerical functions. Acts as information and communication coordinator for an office. Experience with administrative duties in an office environment.
Education, Experience, Job Training, Technology:
? Education - High School Diploma or GED required
? 3+ years administrative/customer service related experience required
Tasks: (may include any of the following)
? Answering and screening telephone calls and directing messages and calls to appropriate person
? Reviewing and sorting incoming mail, delivering to appropriate person
? Making domestic and international travel arrangements and scheduling appointments as needed
? Coordinating meetings (setting up conference calls, scheduling meeting rooms, arranging reservations/catering, etc.)
? Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
? Managing calendar including scheduling meetings, rooms and appointments.
? Tracking expenses and manage corporate credit cards/expenses
? Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
? Prepares routine reports and forms in accordance with established procedures
? Performs more complex administrative in support of a specific team, event or individual
? Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills with staff and management. (Required)
? Ability to be resourceful, creative and a problem solver (Required)
? Ability to work independently and manage one?s time (Required)
? Ability to produce quality work under deadlines (Required)
? Ability to keep information organized and confidential (Required)
? Data entry and keyboarding abilities (Required)
? Previous advanced use with computer applications, such as Microsoft Word, Excel and PowerPoint (Required)
Typical Work Activities may include any of the following:
? Interacting With Computers ? Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
? Getting Information ? Observing, receiving, and otherwise obtaining information from all relevant sources.
? Communicating with Management, Peers, or Co-workers ? Providing information to management, co-workers, and peers by telephone, in written form, e-mail, or in person.
? Performing Administrative Activities ? Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
? Establishing and Maintaining Interpersonal Relationships ? Developing constructive and cooperative working relationships with others, and maintaining them over time.
? Communicating with Persons Outside Organization ? Communicating with people outside the organization, representing the organization to customers. This information can be exchanged in person, in writing, or by telephone or e-mail.
? Organizing, Planning, and Prioritizing Work ? Developing specific goals and plans to prioritize, organize, and accomplish work.
? Documenting/Recording Information ? Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Knowledge, Skills and Abilities Requirements:
Knowledge ? The specific position may require any or all of the following:
? Clerical ? Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
? Customer and Personal Service ? Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Mathematics ? Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
? Computers and Electronics ? Knowledge of electronic equipment, and computer hardware and software, including applications.
? Administration and Management ? Knowledge of business and management principles involved in human resources modeling, leadership technique, and coordination of people and resources.
Skills ? The specific position may require any or all of the following:
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.
? Time Management ? Managing one's own time and the time of others.
? Speaking ? Talking to others to convey information effectively.
? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.
? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Monitoring ? Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
? Learning Strategies ? Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Abilities ? The specific position may require any or all of the following:
? Oral Comprehension ? The ability to listen to and understand information and ideas presented through spoken words and sentences.
? Oral Expression ? The ability to communicate information and ideas in speaking so others will understand.
? Written Comprehension ? The ability to read and understand information and ideas presented in writing.
? Information Ordering ? The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
? Problem Sensitivity ? The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Category Flexibility ? The ability to generate or use different sets of rules for combining or grouping things in different ways.
? Integrity ? Job requires being honest and ethical.
? Attention to Detail ? Job requires being careful about detail and thorough in completing work tasks.
? Dependability ? Job requires being reliable, responsible, and dependable, and fulfilling obligations.
? Cooperation ? Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? Concern for Others ? Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
? Initiative ? Job requires a willingness to take on responsibilities and challenges.
? Stress Tolerance ? Job requires accepting criticism and dealing calmly and effectively with high stress situations.
? Self Control ? Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
? Adaptability/Flexibility ? Job requires being open to change (positive or negative) and to considerable variety in the workplace.
? Achievement/Effort ? Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.