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Reference # : 18-00216 Title : Workplace Services Technician
Location : Portland, OR
Experience Level : Start Date / End Date : 03/12/2018 / 03/16/2019  
Workplace Services Technician

1) See supplemental position information document (if attached) for additional information regarding specific requirement for the advertised position
2) Specialty title and appropriate level(s) determined by focus of actual position and API content for the specific position
3) Appropriate SCA crosswalk must be determined by focus of position and API content.

Summary: General Position Overview:

The contract worker in this position will plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.

Education/Experience Requirements
? A high school diploma or equivalent is required.
? Contract workers in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
? Position Levels: Level 1 - 1/2 to 4 years of experience specific to the requirements of the API; Level 2 - 5-9 years of experience
specific to the requirements of the API; Level 3 -10+ years of experience specific to the requirements of the API - NOTE - THIS LEVEL WILL ONLY BE UTILIZED IF SPECIFICALYY WARRANTED BY API CONTENT

Typical Tasks may include but are not limited to:
? Manage or coordinate the supportive services department of a business, agency, or organization.
? Prepare and review operational reports and schedules to ensure accuracy and efficiency.
? Monitor goals and deadlines for the department.
? Acquire, distribute and store supplies.
? Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
? Monitor budgets for contracts, equipment and supplies.
? Monitor the facility to ensure that it remains safe, secure, and well-maintained.
? Monitor the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
? Monitor construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

Typical Work Activities may include any of the following:
? Communicating with Management, Co-workers or Peers ? Providing information to management, co-workers, and peers by telephone, in written form, e-mail, or in person.
? Getting Information ? Observing, receiving, and otherwise obtaining information from all relevant sources.
? Interacting With Computers ? Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
? Performing Administrative Activities ? Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
? Making Decisions and Solving Problems ? Analyzing information and evaluating results to choose the best solution and solve problems.
? Organizing, Planning, and Prioritizing Work ? Developing specific goals and plans to prioritize, organize, and accomplish work.
? Communicating with Persons Outside Organization ? Communicating with people outside the organization. This information can be exchanged in person, in writing, or by telephone or e-mail.
? Establishing and Maintaining Interpersonal Relationships ? Developing constructive and cooperative working relationships with others, and maintaining them over time.
? Judging the Qualities of Things, Services, or People ? Assessing the value, importance, or quality of things or people.
? Documenting/Recording Information ? Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Knowledge, Skills and Abilities Requirements:
Knowledge ? The specific position may require any or all of the following:
? Clerical ? Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
? Customer and Personal Service ? Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? English Language ? Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
? Administration and Management ? Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.
? Computers and Electronics ? Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
? Economics and Accounting ? Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
? Mathematics ? Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills ? The specific position may require any or all of the following:
? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.
? Time Management ? Managing one's own time and the time of others.
? Coordination ? Adjusting actions in relation to others' actions.
? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.
? Service Orientation ? Actively looking for ways to help people.
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Active Learning ? Understanding the implications of new information for both current and future problem-solving and decision-making.
? Instructing ? Teaching others how to do something.
? Speaking ? Talking to others to convey information effectively.
? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Abilities ? The specific position may require any or all of the following:
? Oral Comprehension ? The ability to listen to and understand information and ideas presented through spoken words and sentences.
? Oral Expression ? The ability to communicate information and ideas in speaking so others will understand.
? Written Comprehension ? The ability to read and understand information and ideas presented in writing.
? Written Expression ? The ability to communicate information and ideas in writing so others will understand.
? Problem Sensitivity ? The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Deductive Reasoning ? The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning ? The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Desired Workstyles:
? Integrity ? Position requires being honest and ethical.
? Dependability ? Position requires being reliable, responsible, and dependable, and fulfilling obligations.
? Attention to Detail ? Position requires being careful about detail and thorough in completing work tasks.
? Cooperation ? Position requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? Initiative ? Position requires a willingness to take on responsibilities and challenges.
? Self Control ? Position requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
? Adaptability/Flexibility ? Position requires being open to change (positive or negative) and to considerable variety in the workplace.
? Concern for Others ? Position requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
? Stress Tolerance ? Position requires accepting criticism and dealing calmly and effectively with high stress situations.