|Valued Suppliers, PLEASE NOTE THAT THIS IS A NIGHT SHIFT POSITION AND CONTRACT ONLY. IF YOU RECEIVED AN INTERVIEW REQUEST, PLEASE CONFIRM WITH CANDIDATE THAT THEY ARE OK WITH THAT. IT IS ALSO CONTRACT ONLY. THANK YOU. TIER 1'S PLEASE PASS THIS ALONG TO THE TIER 2'S.
The qualified candidate will resolve customer reported problems associated with the daily operation of statewide communications networks, ensuring prompt and responsive problem tracking, analysis and resolution for all reported problems. Research and evaluate complex, chronic, prolonged or emergency network problems related to circuit facilities and any associated network transmission and switching equipment, data terminal equipment, and/or customer premises equipment (including Integrated Services Digital Network programmable features, multi-vendor ISDN terminal/stations, and multi-point voice/data ISDN configurations).
Provide second-level problem escalation support for network outages which require a detailed analysis of technical or transmission engineering related facility/equipment problems. Resolve customer reported problems associated with the daily operations of statewide communications network. Ensure prompt and responsive problem tracking, analysis and resolution for all reported facility or equipment services outages.
Research and evaluate complex, chronic, prolonged or emergency network problems related to circuit facilities and associated network transmission and switching equipment, customer premises equipment, data terminal equipment or data communications equipment. Notify appropriate technical and/or engineering personnel, providing specific instructions as to the analysis, probable causes and/or solution to the reported problem.
Conduct interviews with customer and vendor personnel in order to more clearly establish problem definition and the actions necessary for a timely problem resolution. Determine when it is necessary to escalate the resolution of reported problems. Notify the appropriate supervisors and managers within both customer and vendor organizations in order to expedite problem resolution.
AA or other 2 year technical degree in related discipline.
Must have conceptual knowledge of communications network systems, architectures and equipment.