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Reference # : 17-04848 Title : Technical Support Specialist
Location : CO
Experience Level : Start Date : 10/04/2017  
Description
Provides technical support via phone/email to Affiliates for the following technology products:
  • LeadStreet ? Lead generation system where leads generated from remax.com are managed
  • remax.com
  • com
*Additional potential to support internal customers in an IT Helpdesk role.
Qualifications:
  • Positive attitude and high energy
  • Strong team player
  • Strong problem-solving abilities
  • Strong Customer Service Communications (verbal and written)
  • Knowledge with CRM and/or knowledge base systems
  • Willing to learn and adapt to changes quickly
  • Must be detail oriented
  • College degree preferred

Skills:
  • 2 years customer service experience
  • Web and html conceptual understanding
  • Typing - 45+ wpm
  • MS Office
  • Email troubleshooting and deliverability experience preferred
Experience:
Two years experience in customer support, troubleshooting. Must be very detail oriented, with positive attitude, and ability to learn and adapt to change easily. Technical aptitude needed, previous technical related support experience highly desired.