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Reference # : 17-04843 Title : Communications Analyst 3
Location : Spokane, WA
Position Type : Contract
Experience Level : 10 Years Start Date / End Date : 12/04/2017 / 12/08/2018  
Description
?Revised 051612-NRM

NOTE: See Additional Position Information document (if attached for specific requirements and specailized education and/or experience requirements for the applicable job posting.

Summary: Develop communications strategies and programs for groups or organizations by writing and/or preparing communications materials and releasing them through various communications media. May prepare work papers, arrange briefings, and make presentations.

Education, Experience, Job Training:
? Associate Degree or equivalent experience
? Bachelor of Science in Computer Science, Engineering or a related technical discipline is highly desirable.
? 10+ years of experience required

Typical Tasks may include but are not limited to:
? Prepare or edit organizational publications for internal and external audiences.
? Establish and maintain cooperative relationships with both internal and external stakeholders.
? Plan and direct development and communication of organization's accomplishments and agenda.
? Study the objectives, policies and needs of organization to develop communications strategies.
? Confer with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.
? Create, edit, review and prepare various communications relating to organizational policies, processes and concepts.
? Provide advice and guidance to executives, management, and supervisors for effective communication.
? Develop and/or coordinate communication plans; and, facilitate the communication of organizational news, policies, processes and changes.
? Arrange appearances, lectures, meetings, etc with internal / external stakeholders, for news releases, promotions, organizational announcements, etc.

Required Skills:
? Communicating effectively in writing as appropriate for the needs of the audience.
? Knowledge of communication techniques and methods. This includes alternative ways to inform via written, oral, and visual media.
? The ability to communicate information and ideas in speaking so others will understand.
? Knowledge of principles and processes for providing customer service, including customer needs assessments.
? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Knowledge of marketing strategy and tactics.
? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
? Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.

Typical Work Activities may include any of the following:
? Communicating with Persons Outside Organization ? Communicating with people outside the organization, representing the organization to customers and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
? Getting Information ? Observing, receiving, and otherwise obtaining information from all relevant sources.
? Communicating with Managers, Peers, or Co-Workers ? Providing information to managers, co-workers, and peers by telephone, in written form, e-mail, or in person.
? Organizing, Planning, and Prioritizing Work ? Developing specific goals and plans to prioritize, organize, and accomplish work.
? Establishing and Maintaining Interpersonal Relationships ? Developing constructive and cooperative working relationships with others, and maintaining them over time.
? Updating and Using Relevant Knowledge ? Keeping up-to-date technically applying new knowledge to the work to be performed.
? Interacting With Computers ? Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
? Scheduling Work and Activities ? Scheduling events, programs, and activities.
? Thinking Creatively ? Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
? Developing Objectives and Strategies ? Establishing long-range objectives and specifying the strategies and actions to achieve them.

Knowledge ? The specific position may require any or all of the following:
? Communications and Media ? Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
? Customer and Personal Service ? Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Computers and Electronics ? Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
? Clerical ? Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Skills ? The specific position may require any or all of the following:
? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
? Judgment and Decision Making ? Considering the relative costs and benefits of potential actions to choose the most appropriate one.
? Time Management ? Managing one's own time and the time of others.
? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.
? Coordination ? Adjusting actions in relation to others' actions.

Abilities ? The specific position may require any or all of the following:
? Oral/Written Comprehension ? Ability to listen to and understand information and ideas presented through spoken/written words and sentences.
? Oral/Written Expression ? Ability to communicate information and ideas in speaking/writing so others will understand.
? Speech Clarity ? The ability to speak clearly so others can understand you.
? Deductive Reasoning ? The ability to apply general rules to specific problems to produce answers that make sense.
? Problem Sensitivity ? The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
? Inductive Reasoning ? The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Styles:
? Dependability ? Position requires being reliable, responsible, and dependable, and fulfilling obligations.
? Adaptability/Flexibility ? Position requires being open to change (positive or negative) and to considerable variety in the workplace.
? Attention to Detail ? Position requires being careful about detail and thorough in completing work tasks.
? Integrity ? Position requires being honest and ethical.
? Independence ? Position requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
? Initiative ? Position requires a willingness to take on responsibilities and challenges.
? Stress Tolerance ? Position requires accepting criticism and dealing calmly and effectively with high stress situations.
? Cooperation ? Position requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
? Self Control ? Position requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
? Achievement/Effort ? Position requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.