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Reference # : 20-00497 Title : Verint Data Analyst
Location : Atlanta, GA
Experience Level : Start Date / End Date : 08/12/2020 / 11/11/2020  
Duration:0-3 month(s)

Description/Comment:JOB DESCRIPTION: Verint Data Analyst
The *** Global Business Services (GBS) Verint Quality Contractor gathers data and performs analyses necessary to develop and evaluate the efficacy of Verint 15.1 Speech Analytics to perform automated quality management. He/she is responsible for understanding Verint 15.2 Automated Quality Management and developing the strategy and framework for implementation at ***. He/she consults with internal subject matter experts to assist in identifying the best approach to gathering information and solving business questions related to Verint 15.1 and 15.2. This position conducts detailed external analysis to help develop a current and future view of the use of Verint for automated quality management. He/she is responsible for summarizing and communicating the results of the analyses and recommendations to key stakeholders throughout the organization.
The GBS Verint Quality Contractor develops subject matter expertise on internal and external sources of information (e.g., Verint data, Quality data, industry data, etc.) for analyses to provide information for decision making. He/she develops Strengths, Weaknesses, Opportunities, and Threats (SWOT) analyses of the Verint tools to identify advantages and disadvantages.
Responsibilities and Duties
Works with GBS Quality Team to understand current model, tools, and metrics for remote quality monitoring
Works with GBS Analytics Team to understand current usages of Verint 15.1 Speech Analytics
Conducts interviews with internal customers and Verint customers to develop understanding of customer needs and usage of Verint 15.1 and 15.2 for quality management
Consults with subject matter experts both internal and external to develop a complete understanding of the Verint Speech Analytics and Automated Quality Management solutions and their applications at ***
Understands how to use and access secondary data sources and in-house reporting tools (e.g., BIA, Data Warehouse, etc.) to gather data for analyses and decision making
Gains consensus from team members and other stakeholders on assumptions used in different analyses to ensure accuracy of analyses
Knowledge and Skills
Applies Problem Definition & Structuring Knowledge: Identifies key factors behind basic problems and establish a path to solve them; proposes approaches to solve more complicated problems; investigates and diagnoses anomalies in routine business results
Applies Information Analysis & Solution Generation Knowledge: Familiar with primary information sources relevant to assigned area; utilizes computer-based analytical and information management tools in order to perform routine analysis; documents approach and findings; reviews results with others as appropriate
Statistical Analysis: Demonstrates a basic knowledge of statistical terminology and understanding of analyses and/or tests (e.g. measures of central tendency, standard deviation, correlation, analysis of variance (ANOVA), simple linear regression, significance testing, etc.); displays the ability to calculate basic statistics
Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
Master's Degree ? Preferred
Must have a Bachelor?s Degree (or internationally comparable degree) Have business/analytical experience or a post undergraduate degree

Additional Job Details:This position may be sourced nationwide; Georgia rate card can be changed if necessary; this position will be work from home initially until a return to office is re-established