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Reference # : 20-00370 Title : Digital Analyst
Location : Duluth, GA
Experience Level : Start Date / End Date : 07/27/2020 / 01/03/2021  
Description
Candidate will take direction from manager to support the run-state operations of our current BI-Connect product.
Product Maintenance-
Add new products/SKUs
Stock Out Status
Pushing new and current products through AHRC (legal/regulatory review)
Marking promotional products
Working with equine to gather product details
Go through site and itemize what is missing/old
Current Site Maintenance
Promotional Banners- making new banners/working with marketing
Pushing pages through AHRC
Full Story
Identify possible issues or friction points
Really digging into this data and creating tickets on potential breaks/escalating any potential enhancements
Partnership with Customer Care
Work with Escalation team
Attending weekly update meeting
Help to identify training gaps
Advocate for our Digital Strategy
Ownership of action items that involve Customer Care
Vetcove
Escalate issue to Vetcove and troubleshoot issues that Vetcove escalates to us
Testing
Testing for the break fixes and enhancements that are being pushed on the current site
Communicate to Customer Care when needed
Adding Equine will take some time since this will be their first time working with Bi-Connect. So helping them test, gathering requirements for PEP,etc.
Deployments
Assist with bi-weekly deployments into prod
Reporting
Supporting enhancements to analytics dashboards

Needed Skills (programs, etc):
experience in web-based software administration/management
web-based software development team support
MS/Office suite
QA/testing

Like to have skills:
Atlassian/Jira
eCommerce product