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Reference # : 18-00228 Title : Business Analyst
Location : New York, NY
Position Type : Contract
Experience Level : Start Date / End Date : 01/09/2018 / 12/31/2018  
Description





The Business sAnalyst will contribute to enterprise implementations of the company platform, and liaise directly with the clients to develop and advance their strategy objectives. 

Job Descriptions: 
  • Conduct analysis of enterprise customer as-is landscape including contact center operations, customer service data
  • Establish KPIs and success metrics and build data dashboards to track engagement against these measures
  • Build chatbots according to business processes and UX design best practices
  • "Conversationalize” content for chatbot UI
  • Participate in customer journey sessions with clients
  • Leverage company's AI capabilities, including training NLU and tracking performance
  • Provide feedback to Product to continuously evolve company's platform
WHAT'S REQUIRED
  • 1-3 years of applicable experience
  • BA or BS from top tier school
  • Experience managing multiple projects simultaneously
  • Technical acumen and motivation to learn fast
  • Experience using interpersonal communication and presentation skills to present effectively and strategically present ideas to senior level management and external stakeholders
  • Knowledge of Python 3, APIs a plus
  • Proficient in Excel, CSV file data manipulation