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Reference # : 17-05834 Title : Contract Programmer/IS Analyst - 56083BR
Location : Dallas, TX
Experience Level : Start Date / End Date : 10/23/2017 / 10/31/2018  
Description
Requisition Description

Engagement Type: Contract

Short Description: Contract Programmer/IS Analyst - Trade School/ITI/Specialized secondary education - 2 - 5 yrs experience - No driving required.

Complete Description:

Responsible for delivering all EUC related services to the end users for his/her designated site(s) or remote users.
1) Diagnose PC HW issues and repair PC's (if repairable at the site) or provide exchange if applicable.
2) Upgrade and install PC OS and software
3) OS and Software troubleshooting and resolution
4) Provide both in person and remote desktop support for hardware/software issues.
5) Interface with end users in person, on the phone, through email/IM or remote tools to provide HW/SW resolutions.
6) Interface with service desk to ensure "warm transfer " of EUC related incidents and resolution.
7) Provide IMAC (Installation, Move, Add, Change) service based on business needs or per approved requests.
8) Provide timely operation status of the EUC site lead on issues and risks that are beyond his/her control. Obtain appropriate training and/or self-learning to ensure maintain sufficient technical and process knowledge and skill sets in order to effectively perform the job.

Behavior Characteristics:

Familiarity with various PC Operating Systems (windows 7, windows 10 etc). Possess good problem solving skills. Must have technical skills and the ability to understand and interpret technical issues and troubleshoot/resolve issues.

Required / Desired Skills
Skill Required / Desired Amount of Experience
Familiarity with various PC Operating Systems (Windows 7, Windows 10 etc). Required
Understanding for Microsoft Active Directory Required
Understanding of Network Administration (Firewalls, VPN etc) Required
Knowledge of Microsoft Office Suite Required
Knowledge of McAffee Anti Virus software and other security software Required
Knowledge of Remote Access Tools (ex. Bomgar) Required
Possess good problem solving skills. Required
Must have technical skills and the ability to understand and interpret technical issues and troubleshoot/resolve issues. Required
Microsoft certification preferred Required
Ability to write clearly and communicate information and ideas. Required
Be team oriented and willing to help each other. Required
Be able to manage end user expectations. Required