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Reference # : 18-55855 Title : Applications Support
Location : Jersey City, NJ
Experience Level : Start Date / End Date : 10/15/2018 / 10/14/2019  
Description
DESCRIPTION:
 
Job Title: Application Support
Job ID: 18-55855
Location: NJ/NYC
Duration: 6 Months (Could lead to Full time role)
Job Vacancies: 6
 
Note: Only W2 (No Corp-to-Corp)
 
Primary Technical Skills:                               Application Support experience, Troubleshooting, Basic SQL
 
Additional Info:  The team will be distributed across 2 shifts (8am-5pm and 12pm-9pm) and at two NYC metro offices (NOC5- 575 Washington Blvd and 3 MetroTech, NYC)
 
Job Family Description:
  • Proficient in application development skills for more than one technology as well as multiple design techniques. Working proficiency in development toolset to design, develop, test, deploy, maintain and improve software. Working proficiency in one or more general purpose programming languages
 
Roles and Responsibilities:
  • Delivering high quality service to front office, middle office, operations and technology employees
  • Providing support on the key applications: Connect, Onboarding Connect, Account Opening, RDT-Account Maintenance System
  • Using your knowledge and exemplary customer service skills to resolve email and phone inquiries
  • Trouble shooting issues using basic technology skills (reading logs, basic SQL) and working closely with Level 2 and 3 system-facing teams to manage resolution of application issues.
  • Documenting all inquiries, troubleshooting steps and resolutions
  • Ensuring the accurate and timely escalation and resolution of all inquiries
  • Working with the business, technology, and operations to manage competing priorities
  • Communicate effectively with team and stakeholders to gain shared understanding of strategic requirements
  • Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current
  • Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
  • Ad-hoc management reporting as required
Additional Skills:
Firm understanding of and proven application of the fundamental principals of best in class support:
  • Make a great first impression, Offer a seamless support experience, Be proactive
  • Treat business users as individuals
 
Please apply on our company website (www.artech.com) with reference to job ID, or contact me at ruchi.harjai@artech.com / 973.967.3367
 
Ruchi Harjai
Lead Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3367| Fax: 973.998.2599
Email: ruchi.harjai@artech.com | Website: www.artech.com
 
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Woman-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com
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