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Reference # : 18-02263 Title : Network Voice L2 / L3 Engg
Location : Wayne, NJ
Experience Level : Start Date : 01/12/2018  
 Role – Network Voice L2 / L3 Engg
Location- Wayne NJ

Skills  -
1)      7+ years of experience in Voice Networking, especially in the Avaya Blue (Nortel) network environment
2)      Excellent hands-on experience on Avaya blue technologies and products.[ Especially 61C,81C and Call Pilot]
3)      Excellent in programming [MACD] Routing of calls.
4)      Managing closed number or inter digit dialing pattern.
5)      Programming skills on building announcement and Tie Connectivity.
6)      Hands on Experience on 81c and 1000M/E
7)      Good knowledge of Nortel cards and peripheral  troubleshooting – Like – FIJI Card, 3PE card and E-Net & S-Net cards. Etc..
8)      Hands on experience eon PRI/Trunk cards troubleshooting.
9)      TDM/SIP trucking and troubleshooting experience require.
10)   Call Pilot and VM troubleshooting experience.
11)   CCMA , CCMS and Element manager skills require.
12)   ACD/CDN knowledge require.
13)   CDR and OTM experience will be an added advantage.
14)   Knowledge of Monitoring Voice tools (like - Prognosis) .
15)   Value Add creation for voice domain.
16)   Creation and update of KEDB  and Inventory Managements ( Weekly/Monthly report upload on share portal)
17)   On call & weekend Support on as on when basis.
18)   Third Party Vendor Follow ups & Co-ordination
19)   Incident Management/Service Request resolution on defined SLA (Response & Resolution time should meet).
20)   Avaya blue phones & cabling knowledge requires..
Ready to work on 24X7 supports