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Reference # : 19-230158 Title : Deskside Support Representative Onsite Support
Location : Kansas City, MO
Experience Level : Start Date / End Date : 07/13/2019 / 05/29/2020  
Desktop Support Representative
Location: Kansas City- MO
Duratiuon-12 Months(Possible Extension)
Job Description:
  • Strong work experience, SNOW, O365 and Win 7 -10 support
  • Minimum of 5 years experience providing hands-on and remote technical support to Laptop and Desktop users.
  • Experience using Problem Management systems: Service Now Microsoft Certification. 
  • Microsoft Windows 7 and 10 Troubleshooting skills. 
  • Ability to troubleshoot all MS applications, including O365.
  • Experience supporting Outlook/Exchange.
  • Knowledge of Jabber and MAC OS.
  • Knowledge of remote tools for troubleshooting: Candidate must have excellent Customer service skills, communication and organization skills, and ability to multi-task in a dynamic environment.