|Reference # : ||19-213985
||Title : ||Customer Service Rep III|
|Position Type : ||Contract|
|Experience Level : ||
||Start Date / End Date : ||03/25/2019 / 03/24/2020
| Description |
|Job Title: Customer Service Rep III|
Duration: 12 months
Job ID: JDJP00019450
Bilingual(fluency verbal and written) - MS Office Suite skills(Excel, Word, PowerPoint, Outlook, etc.)
Consistently present a friendly professional demeanor especially during dealer interaction
Ability to lift up to 50 lbs.
Ability to learn and navigate warehouse locations
Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff. DUTIES:
Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues.
Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
Contacts customers to resolve outstanding customer service issues.
Assists supervisors in the continuous improvement of the customer service delivery process.
Conducts customer service training for entry level staff.
Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Desk: 973.507.7514 | Fax: 973.998.2599
Email: email@example.com | Website: www.artech.com