|Reference # : ||18-54264
||Title : ||Tech Ops - Basic|
|Experience Level : ||
||Start Date / End Date : ||10/19/2018 / 05/18/2019
| Description |
Job Title: UI/UX Developer - Advanced
Job ID: 18-54264
Location: Westerville, OH
Duration: 7 Months
Job Vacancies: 1
Note: Only W2 (No Corp-to-Corp)
Primary Technical Skills: Take support calls and log issues into Ticketing System, Provide L1/L2 technical support to user base 24x7
Additional skills will be considered a plus:
- Respond to request’s via telephone
- Diagnose and resolve advanced information technology hardware and software issues.
- Develop and maintain a professional level of proficiency with Information Technology.
- Identify and escalate situations requiring urgent attention.
- Capturing and documenting the details of an issue. Troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route request.
- Work with Support Service colleagues to research and document problem resolutions.
- Work independently to research and resolve complex technical issues.
- Develop and maintain knowledge of application roles and responsibilities.
- Evaluate customer's concerns and work their issue through to an agreed upon resolution.
- Report on trends to team leads and supervisor.
- Make every attempt to turn unhappy customers into satisfied customers.
- Excellent computer and data entry skills.
- Communicate effectively both written and verbal.
- Exceptional Team Player.
- Ability to handle high call volume of work and multi task.
- Produce detailed and accurate work.
- Exceptional communication skills required.
- Make judgment calls on problems that should be escalated to lead, supervisor or manager.
- Diagnoses basic hardware and software problems by phone. Responds to customer inquiries
Please apply on our company website (www.artechinfo.com) with reference to job ID, or contact me at email@example.com / 973.998.2510
Team Lead – Recruitments
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.998.2510 | Fax: 973.998.2599
Email: firstname.lastname@example.org | Website: www.artech.com
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com
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