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Reference # : 18-56251 Title : SCM Program Manager
Location : San Jose, CA
Position Type : Contract
Experience Level : Start Date : 10/08/2018  
Job Title: IVR Tester
Location: San Jose, CA
Duration: Long Term

Job Description:

Minimum Qualifications:
• BA/BS degree in Computer Science, related technical field or equivalent practical experience.
• Previous experience testing enterprise size Interactive Voice Response Systems or similar voice enabled applications
• Experience with Call flow,VUI Spec and Design diagrams is required.
• Knowledge in DTMF/Speech testing of IVR.
• Good Knowledge of CTI, Agent skills and Call Routings.
• Must have knowledge in IVR reports and logs verifications.
• Ensure the correctness and completeness of voice applications
• Test applications by: reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary
• Encouraging community involvement and collaboration in the creation and use of the test suite.
• Write comprehensive test plans and corresponding test cases for basic components and features.
• Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively
• Experience with testing multi-lingual voice applications is preferred
• Good working knowledge of one or more programming/scripting languages is preferred

Aditya Prakash Ravi
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.507.7556| Fax: 973.998.2599 | | LinkedIn
Artech is the #1 Largest Women-Owned IT Staffing Company in the US!