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Reference # : 18-56056 Title : IT Coordinator I [USD]
Location : DC
Experience Level : Start Date / End Date : 11/01/2018 / 02/28/2019  
Title: IT Coordinator I
Location: Washington, DC
Duration: 3 to 24 months

Position Overview:
The HQ Departmental Information Technology Coordinator (ITC) will serve as the primary support resource for all technical IT matters under his/her purview in Washington, DC. The ITC will provide ongoing support for his/her respective department and any visiting staff from Country Offices who are working with the same department.

This position may require a vendor owned and managed mobile phone. If required, ITS will provide the acceptable specifications for this device. All device costs will be borne by the vendor.

Essential Job Functions:
? Be the primary point of contact on all matters related to hardware, software, and communications support for the department
? Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)
? Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year
? Order standard IT equipment for the department and see to the disposal of retired equipment
? Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis
? Participate in the evaluation and piloting of new products and services (both hardware and software)
? Identify and propose IT applications that support the Department's work to CIT and assist in the development and implementation of the application
? Provide IT training for staff members, particularly for newly hired staff
? Administer client information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable)
? Coordinate with Bank's Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees
? Provide expertise on all Client Standard Software and Corporate applications
? Follow up on all fixes and repairs on IT products in the department
? Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences
? Prepare laptop PCs for mission travel
? Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication
? Disseminate IT information to departmental staff
? Assist in departmental moves of IT hardware and communications
? Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IFC IT standards
? Adhere, advise, and enforce the technology standard requirements and procedures of IFC
? Assist staff in procurement of cell phones and Blackberry devices
? Ensure that the integrity and security of IFC Systems are not compromised from within or outside the corporation
? Collect feedback on IT services from clients, utilizing surveys and 'Expos'
? Use the 'Remedy' call tracking system to track work and analyze reports to identify problem areas and training opportunities
? Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable)
? Monitor voice and data communication usage charges for the department (if applicable)
? Assist the budget analyst in preparing requisitions for procuring hardware and software for department use
? Administer space usage, both with corporate shared network drives and Notes email archive
? Serve as the Department's Software Asset Management (SAM) Custodian, with the following responsibilities:
o Ensure compliance with SAM Policy, and SAM Process and Procedure Manual
o Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s)
o Act as control point for software asset tracking
o Keep up to date records for all software assets owned by respective Dept/Unit/VPU
o Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU
o Ensure the careful use and safekeeping of all software assets owned by respective Dept/Unit/VPU
o Assign software assets to individual staff and ensuring prompt reclamation upon staff departure in line with SAM Policy, and SAM
o Process and Procedure Manual
o Ensure all assets are inventoried in a timely fashion and that the results of the inventory are promptly entered in the Definitive
o Software Library, License Database, and Software Catalog
o Follow established inventory process, as described in the SAM Process and Procedure Manual
o Ensure that all desktop application and network support are performed
o Be responsible for: issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CIT, and departmental training

Educational and Technical Qualifications:
? Education: Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field
? Role Specific Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment similar to client
? Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications

Certification Requirements:
? Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred)

Required Skills/Abilities:
? Excellent communication skills
? Ability to guide a team of IT members to achieve results

Desired Skills/Abilities (not required but a plus):

Pluses for Levels: (level II, III):

Experience Matrix for Levels:
? Level I - 2+ years of experience
Felix A
Associate - Recruiter

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