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Reference # : 18-55617 Title : Product Support Specialist III
Location : Waterloo, IA
Position Type : Contract
Experience Level : Start Date / End Date : 11/05/2018 / 11/04/2019  
Job Title : Product Support Specialist III
Job ID : JDJP00018125
Location : Waterloo, IA 50704
Duration : 12 months to start with, will extend as needed

Job Description:
We are a worldwide team of diesel engine experts providing technical solutions and delivering problem resolution to customers across the globe. Our goal is to minimize engine downtime when failures occur and to prevent failures from reoccurring. We achieve this goal though three fundamental steps:

  • Communication – We work directly with dealer technicians to fully understand the failure and gather all relevant information.
  • Investigation – We utilize technical publications, engineering documentation, and work directly with engineering teams to develop short-term engine repair recommendations.
  • Resolution – We document all of our findings, data and track trends to identify emerging issues.
We actively participate in creation of technical solutions that provide long-term problem resolution.
Day to Day Activities:
  • Analyze engine hardware and engine performance data to identify failures
  • Provide troubleshooting direction directly to engine technicians
  • Travel to the field when necessary to assist in troubleshooting and to gather failure data
  • Work directly with vehicle factories to solve engine integration issues
  • Engage engineering and quality improvement teams to determine root cause of field failures
  • Develop short-term corrective actions and provide input on long-term problem resolution
  • Improve engine diagnostics by authoring technical solutions
  • Provide input into engine technical publications and training materials
Job Requirements:
  • Domestic travel between 10% and 30%
  • 4 year degree in engineering or related field
  • Demonstrated experience with diesel engine troubleshooting
  • Experience helping customers 
  • Excellent verbal and written communication skills
  • Dealership experience in an Automotive, Agricultural or Construction dealership is a plus
Thanks & Regards,
Seema khan
Technical Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.507.7586 | Fax: 973.998.2599
Email: | Website:

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