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Reference # : 18-36844 Title : POCS Operations Analyst
Location : Mountain View, CA
Position Type : Contract
Experience Level : 3 Years Start Date / End Date : 08/20/2018 / 02/19/2019  
Description
Job Summary:
Company: Artech Information Systems LLC
Position: POCS Operations Analyst
Duration: 6 months with possible extension
Location: Mountain View, CA
Job Reference Code: 18-36844
 
Top Daily Responsibilities:
  • Create and deliver weekly and monthly reporting for the Product Operations and Consumer Support team (POCS)
  • Create and maintain POCS project and program dashboards, performing deep dive analytics on projects as needed
  • Support POCS operations with periodic queries, custom query requests, and general data support for ongoing projects
 
Overall Responsibilities:
  • Provide analytics support for making POCS more efficient, particularly at scale
  • Perform deep-dives into metrics and determine where to operate to have the most impact
  • Write and run queries to monitor progress of POCS operations
  • Manage and update dashboards daily to ensure timely reporting to manager and larger team
  • Communicate and present updates and deep dives during team meetings and with manager
  • Deliver operational reports and manage data streams for ongoing projects, managing the flow of data to and from external vendor teams
  • Support operations manager and team lead on key projects
  • Work with vendor teams to manage workflow, gather necessary data and streamline operations
  • Share learnings in team meetings and through 1:1 syncs with manager
  • Create reports and/or dashboards to communicate key findings
  • Work in a fast-changing, fast-paced workplace
  • Be driven to master the products being supported
  • Ability to work quickly, efficiently, and independently
 
Required Skills:
  • BA/BS degree in Business or Business management, or 2+ years equivalent experience
  • Minimum 1 year of experience in an Operations Analyst role
  • Minimum 1 year of experience using SQL in an analytics capacity
  • Analytic skills and experience developing reporting tools with SQL and spreadsheets
  • Experience creating reports to be shared at the team and leadership levels
  • Great visualization skills - ability to tell stories with data
  • Experience managing large data sets
  • Ability to handle and prioritize multiple tasks
  • Enjoy the challenges of working with a wide variety of people.
  • Experience within a high-tech company
  • Excellent organizational, analytical, and influencing skills
  • Excellent oral/written communication and interpersonal skills
  • Entrepreneurial spirit and comfort navigating changing environments
 
Nice to Have Skills/Not Required:
  • Experience working with command line tools in a Unix/Linux environment
  • Project management skills
  • Previous work in large tech company
 
Niyaz Ansari
Team Lead – Staffing
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967-3588 | Fax: 973.998.2599
Email: Niyaz.Ansari@artechinfo.com  | Website: www.artechinfo.com
LinkedIn: https://www.linkedin.com/in/niyazansari/
 
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About Artech Information Systems LLC
Artech is an employer-of-choice for over 5,800 consultants across the globe. We recruit top-notch talent for over 65 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
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