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Reference # : 17-92976 Title : Network Voice L3 Engg
Location : Wayne, NJ
Experience Level : Start Date : 12/15/2017  

Role – Network Voice L3 Engg
Location- Wayne NJ

Skills -
  1. 7+ years of experience in Voice Networking, especially in the Avaya Blue (Nortel) network environment
  2. Excellent hands-on experience on Avaya blue technologies and products.[ Especially 61C,81C and Call Pilot]
  3. Excellent in programming [MACD] Routing of calls.
  4. Managing closed number or inter digit dialing pattern.
  5. Programming skills on building announcement and Tie Connectivity.
  6. Hands on Experience on 81c and 1000M/E
  7. Good knowledge of Nortel cards and peripheral troubleshooting – Like – FIJI Card, 3PE card and E-Net & S-Net cards. Etc..
  8. Hands on experience eon PRI/Trunk cards troubleshooting.
  9. TDM/SIP trucking and troubleshooting experience require.
  10. Call Pilot and VM troubleshooting experience.
  11. CCMA , CCMS and Element manager skills require.
  12. ACD/CDN knowledge require.
  13. CDR and OTM experience will be an added advantage.
  14. Knowledge of Monitoring Voice tools (like - Prognosis) .
  15. Value Add creation for voice domain.
  16. Creation and update of KEDB and Inventory Managements ( Weekly/Monthly report upload on share portal)
  17. On call & weekend Support on as on when basis.
  18. Third Party Vendor Follow ups & Co-ordination
  19. Incident Management/Service Request resolution on defined SLA (Response & Resolution time should meet).
  20. Avaya blue phones & cabling knowledge requires..
Ready to work on 24X7 supports