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Reference # : 17-90879 Title : DC Technician II
Location : Glen Allen, VA
Experience Level : Start Date / End Date : 01/15/2018 / 12/23/2018  
Job Title: Production Support Engineer
Location: Glen Allen, VA
Duration: 12+ months

Job Description:

1 year contract role with potential for extension or conversion
Ideally would like to convert.
Shift > back half days ? Thur ? Sat (rotation every other Wednesday ? they would work)
3:00 PM - 12:00 AM

- Managing Linux and Windows Servers in an admin role for various application within bank ranging from Active Directory, VDI, O365, HR related applications I&AM and ISRM.
- Driving incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive
- Supporting production system deployments while ensuring SLAs are met
- Progress, protect, and provide for the software and systems behind all of bank's external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity
- Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance
- Manage Continuous Integration / Continuous Delivery pipelines
- Influencing resiliency and scalability in production environments in Amazon Web Services and Azure
- Equipping systems with automated monitoring and alerting
- Design, write and deliver technical and process automations to improve the availability, scalability, latency, and efficiency of bank's services
- Solve problems relating to critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions
- Influence and support new designs, architectures, standards and methods for large-scale distributed systems
- Engage in service capacity planning and demand forecasting, software performance analysis and system tuning
- Identifying and remediating risk to critical and non-critical system KPIs
- Provide technical leadership with Unix systems internals and networking
- Identify and implement opportunities for automation of routine maintenance tasks and common issues
- Troubleshoot networking problems with an in-depth knowledge and understanding of network theory including various concepts such as networking protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing.

Basic Qualifications:
- Bachelor's Degree or Military Experience
- At least 1 year of experience in leading production support teams, software development teams
- At least 1 year experience in enterprise support, ITIL practices and principles
- At least 1 year of experience in supporting production systems in a cloud environment

Preferred Qualifications:
-1+ years of experience with one of the following: Linux, UNIX, Openstack administration
Python, Ruby, Go, JavaScript development experience NoSQL platforms
- 1+ years of experience with any of the following: AWS cloud services configuration & administration Chef, Ansible, Puppet or UDeploy Jenkins, Codeship, or Travis experience Restful web/API services support and deployment
- 1+ years of experience with Splunk, BlueStripe, Zabbix monitoring / alerting
Reason For Request: backfill for open position