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Reference # : 21-01419 Title : Recruitment Operations Program Manager
Location : Telecommuter, FL
Position Type : Contract
Experience Level : Start Date / End Date : 10/01/2021 / 10/01/2022  

It is an exciting time to join our Talent Acquisition & People Insights (TAPI) Team. We are taking bold steps to create best in market experiences by leveraging a number of Talent Acquisition and Assessment Technologies to drive proactive sourcing and pipelining of candidates. We are creating a culture of Operational Excellence where teamwork, problem-solving and effective leadership results in the ongoing improvement in the execution of our business strategy. We use facts, metrics and data to guide strategic business decisions that are aligned to our goals. We are a global group of talented and driven colleagues focused on unleashing our potential, by bringing internal and external best practices to life. Our mission is to enable Major Global Bank and current and future employees to reach their highest potential, by matching their interests and strengths with Major Global Bank's career opportunities.

This Recruitment Operations Program Manager role will work across the Strategy & Programs department within TAPI. We are building a new Operational Excellence unit to manage the ongoing increase in demands and emerging needs resulting from internal audits , our external regulators and the newly established HR Control and Compliance Centre of Excellence (COE) . The goal is to bolster controls and risk management discipline for TAPI, including Matter Requiring Attention (MRA), Audit , and Issue Management activities and centralize distributed and inefficient responsibilities (example Business Application Owner (BAO) support model.

The Role:

There is an immediate need for this Recruitment Operations Program Manager role to manage a distinct group of projects resulting from the Internal Audit findings including enhancements to our Recruiter capacity model, ongoing harmonization of our Recruiting processes and improving Recruiting metrics and support.

Your primary responsibility will be to participate in Internal Audits as the main point of contact for Talent Acquisition People Insights (TAPI) leadership, co-ordinating work efforts with stakeholders across multiple complex groups. The role will provide project discipline and more effective co-ordination across the multiple complex groups and oversee the HR Controls Issue and Corrective Action Plans for the Audit related issues. The role will have impact and influence in the execution of Operational Excellence practices to improve the safety and soundness of Talent Acquisition and will work across the Strategy & Programs Senior leadership team.


• Partners closely with HR Control & Compliance (HRCC) and brings groups together to respond to audit reports , revise draft issues and obtain sign off on final documents
• Ensure Internal Audit, Strategy & Programs Leadership and Global Head of TAPI/Global Head of HR / Global HR CAO are aligned
• Liaise with the Global Talent Acquisition Strategy & Programs and Regional TA teams to deliver on agreed requirements as part of the Internal Audit Issue and Corrective Action Plans (CAPs)
• Creation and maintenance of reporting documentation of Internal Audit process to Senior Management through various governance processes
• Effectively monitor Issues & CAPS related to the audit across TAPI, working with Global HRCC, Regional TAPI leadership and stakeholders to manage, mitigate and close, ensuring we meet the requirements of internal audit validation
• Ensure related projects (Recruiter Capacity Model, Recruiting processes, Recruiting metrics ) are resourced and prioritized, team roles & responsibilities are understood with clear ownership
• Strong focus on re-engineering solutions for business issues with broad business impact; may utilize various project management methodologies in initiatives that are focused on increasing operational efficiencies
• Utilise SharePoint site used for file sharing as part of the Internal Audit Issue and CAPs process
• Communication and creation of materials for Senior Management
• Measures project management performance against standards
• Establishes project communication needs and create project communication plan
• Creates the project risk management plan
• Partners with cross function peers to create, administer, track, and eventually close projects
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets
• Drives the compliance agenda, applying sound ethical judgement and helping to create a culture of accountability


• Project Management qualification e.g. Prince2, Lean Six Sigma or equivalent experience
• Proficient in Workday and Microsoft Office products i.e. Excel and PowerPoint
• Demonstrated analytical skills
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy in a fast paced-dynamic environment
• Consistently demonstrates clear and concise written and verbal communication
• Forward Compatible – Bold, Collaborative, Curious, Determined, Empathetic, Adaptable
• Strategy design and implementation of major programs experience balanced with Operational experience
• Experience of large, complex, matrixed , cross geographies organizations
• Collaboration between cross-functional teams and effective stakeholder management
• Tenacity to drives tasks forward, resolves issues and mitigates risk
• Demonstrable Influence management skills in decision-making and to lead and champion change
• Proven ability to effectively prioritize and execute tasks, independently and collaboratively

Bachelor's/University degree or equivalent experience, potentially Masters degree in HR Management, Business or related field


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