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Reference # : 21-00318 Title : IT Specialist
Location : Albany, NY
Position Type : Contract
Experience Level : Start Date / End Date : 04/21/2021 / 04/21/2023  
Description
Office of Information Technology Services (ITS) Human Services Portfolio ? WRTS and RFI Section - Pandemic Electronic Benefit Transfer project (PEBT) (DMND0003039).

To provide direct support to users. Help set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users get the necessary access to data source, application, or servers concerning to PEBT project.
Identify and resolve all issues related to hardware and software for the project. Major participation in the creation, monitoring and reporting of required application upgrades.
Participate in all phases of system development activities: requirement gathering, design, development, testing and deployment.

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