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Reference # : 17-00656 Title : Database Marketing Analyst
Location : Long Island City, NY
Position Type : Contract
Experience Level : Start Date / End Date : 05/08/2017 / 05/01/2018  
Job Description:
This role is a key position supporting the Customer Experience Defect & Pain Point Remediation Team in expanding its role to include full review and analytics of daily customer feedback; escalating identified issues and key customer suggestions, and working with tech teams on issue resolution. Position requires full understanding, management and usage of key data analytics tools; candidate must develop tracking mechanism and reporting for key findings, progress and key performance indicators (KPIS)
- Manage Opinion Lab tool for key web pages (designed to collect, analyze, and leverage real-time feedback from engaged visitors to web and mobile pages where we are capturing customer feedback across all brand touch points)
- Learn and use Tea Leaf tool that captures website interaction from the actual users' perspectives
- Review and analyze all daily data; develop tracking and reporting mechanisms
- Distribute feedback to key journey owners to incorporate into web experiences
- Submit and coordinate trouble tickets and maintenance requests to remediate customer pain points with tech teams
- Develop framework for and report ongoing KPIs

- 3-5 years of Business, Marketing or Customer Engagement experience
- Strong data management and analytical skills
- Exceptional Excel and PowerPoint skills for tracking and reporting
- Relationship management, interpersonal, and organizational skills a plus
- Self-starter ability to learn the use of complex data analytic tools quickly


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