Organizational Change Management
? Lead the development of change management and training programs alongside other applicable functions. This includes deployment planning and execution, operational support planning, and other transition activities to live, steady-state operation.
? Develop and execute a set of actionable items and targeted change management plans to support adoption of the changes required by the project. This includes change approach, communications plan, sponsor roadmap/coaching plan, training plan, and resistance management plan.
? Conduct impact analysis, assess change readiness, conduct change risk analysis and identify risk mitigation activities. You will identify key partners and deliver an operational impact plan for each project.
? Facilitate the gathering of business change management requirements with business Subject Matter Experts among the core and extended project team.
? Work with the project manager to support user acceptance testing, identify key functionality gaps, and partner with IT resources to prioritize requirements and facilitate a remediation plan, if required.
? Offer feedback on all sections of the project to ensure maximum user adoption, including product design, functional and tactical plans, strategy etc., as required.
? Support the team alignment on change management procedures, implement standards as required, and monitor opportunities for improvement.
? Develop an OCM strategy and roadmap to improve adoption of IT initiatives
? Lead the design, development, delivery and management of communications to support the change management plan. This involves assisting with the design, development, delivery and management of training to support the change management plan.
? Develop and execute communications strategies for internal and change management communications across different functions (rolling out new processes, communicating changes, creating comprehensive communications plans).
? Excellent and clear writing style. Ability to creatively contribute new, appealing ways to communicate internally. Ability to ensure deliverables adhere to brand guidelines.
? Manage and cultivate partnerships. Coordinate the cadence of communications, ensure messaging and positioning is consistent and disparate communications efforts are aligned.
? Draft global email announcements, design promotional materials, prepare/conduct briefings, and help develop training materials
? Manage development and execution of communications materials, such as fact sheets, job aids, instructional guides, Web content, briefings, and presentations
What are we looking for?
? Strong communicators, both verbally and in writing, who will positively influence partners and who will effectively communicate at all levels
? Experienced listeners, who will create and maintain positive relationships at all levels
? Passionate advocates for change, with an aptitude for introducing and inspiring the organization to embrace transformation
? Organized teammates with a results-focus who effectively plan and pay superb attention to detail, working well with tight deadlines, effectively handling multiple, concurrent demands while appropriately prioritizing responsibilities
? Self-starters, who take initiative in implementing goals, operate with a cool-head under time constraints
? Problem solvers, who actively identify and prevent potential problems
? Collaborators, who possess acute business vision, deep understanding of organizational issues or challenges and recognition of need for involvement from other teams
? Independent change managers, who are also adept at leading the independent work of other team members as appropriate
? Quick learners, who will learn new systems or processes
? Experience and knowledge of change management principles, methodologies, and tools
? Experience leading communications activities for organizational IT initiatives
? Familiarity with continuous improvement and project management approaches, tools, and phases
? Ability to explain complex technical concepts in an easily understandable written format
? Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, and Visio)
? Change management certification or designation desired
? Bachelor's degree or equivalent practical experience.
? 4 years of work experience in internal Organizational Change Management, IT, or Communications.