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Reference # : 17-04582 Title : Global Client Ops Coordinator
Location : Centennial, CO
Position Type : Contract
Experience Level : 1 Years Start Date / End Date : 08/21/2017 / 01/26/2018  
Description

Description and Requirements: Job Type: Contract (20+ Hours)Number of Positions:2
System Location:S0A5 - B&NOCreated Date:8/15/2017
Job Title: Global Client Ops Coordinator
CWR Type:W-2Reason:Overload

Qualifications:
• Minimum 1 year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
• Minimum 1 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills
• Experience interacting with clients, such as programming, post houses and producers Additional Job Requirements:
• Must be willing to work in Centennial, CO
• Must have unrestricted work authorization to work in the US
• Must be 18 years or older
• Must be willing and able to work on any shift including, overnights, swing, or weekend Desired Characteristics:
• 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills
• 1 year+ experience working with video distribution in a TV Broadcast environment
• 2 years+ experience in enabling customer workflows and operations
• 1 year+ experience working with metadata creation and manipulation
• Bachelor's degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required
• Detail-oriented, clear thinking and adept at multi-tasking
• Ability to handle multiple tasks and be project oriented
• Must be willing and able to work on any shift including, overnights, swing, or weekend as needed Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)
• Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends

Responsibilities:
• Support brand/client engagement for day-to-day publication of NBCU content to secondary distribution platforms/clients
• Help maintain operational rigor across the entire digital supply chain from inbound content delivery to NBCU facilities to outbound deliveries to multiplatform partners
• Acting as a point of escalation for programming changes, content issues, content revisions and special requests
• Creating work orders & maintaining scheduling grids
• Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms
• Quality control and proofing of associated metadata fields for XML distribution packages
• Scheduling off-air records for ingest, transcode and distribution
• Managing metrics, tracking and reconciliation of deliveries to all distribution platforms
• Understanding of various workflows in order to escalate issues to the proper clients
• Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team