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Help Desk Technician Level 2
Location: Silver Spring, MD
Who May Apply: US Citizen or Green Card; This employer participates in the e-Verify program.
Security Clearance: Active DOD SECRET - High Background Investigation
Required Skills and Experience:
This project is to provide IT support services for a US federal government agency. Work location in onsite in the Washington, DC area. This project provides IT support services to support the computer users and general IT operations. Project IT support services are to manage and maintain the customer network and systems to ensure consistent network connectivity, network security, internet access, manage e-mail services, applications support, information assurance support, operate the Help Desk and provide customer support. The primary goal is to ensure the customer networks and systems deliver a consistently high level of performance, reliability, provide high quality solutions; and provide excellent customer service to resolve issues quickly for all users. You may be asked to work a flexible work schedule on occasion, outside normal business hours of 7:30 am to 4:30 pm, either on-site or through phone, to support scheduled downtime or non-scheduled emergency downtime. You will be part of a team supporting the complete project scope that includes system engineers, network engineers, system administrators, security specialists, and Tier 2 help desk specialists. The computer platforms supported include Windows, Linux, and Unix.
This is a hands-on Help Desk position for a team of Systems Administrators, Systems Engineers, Network Engineers, Security Specialists, and Help Desk staff. The overall project IT support services is to manage and maintain the network and systems to ensure consistent network connectivity, network security, internet access, manage e-mail services, applications support, information assurance support, operate the Help Desk and provide customer support. The networks and systems will deliver a consistently high level of performance, and reliability. The primary responsibilities of the Help Desk Technician include but are not limited to the following:
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POLICY ON EQUAL OPPORTUNITY AND DISCRIMINATION WITHIN THE WORK PLACE
It is a requirement of law that a statement regarding equal employment opportunities and discrimination within the work place be published and conspicuously posted for all employees.
It is the policy of this company to provide an equal opportunity to all of its employees. As stated in the Federal guidelines, employees should be able to perform their jobs in workplaces free from discrimination-whether that discrimination is based on race, color, religion, sex, national origin, handicap, age, or sexual orientation. Discrimination at HMS TECNOLOGIES, INC is not acceptable. We believe that all employees should be able to perform their jobs in a workplace free from discrimination of any kind.
Further, it is the policy of this company to provide equal opportunity in employment for all persons to prohibit discrimination in employment because of race, color, religion, sex, national origin, handicap, age, or sexual orientation through a continuing affirmative action program in each department. This policy of equal employment opportunity applies to and must be an integral part of every aspect of personnel policy and practice in the employment, development, advancement, and treatment of our employees, to the extent permitted by law.