Patient Care Customer Service Representative
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Patient Care Customer Service Representative
Ref No.: 18-01119
Location: Mission, Kansas
Position Type:Contract
Start Date: 08/09/2018
PATIENT CARE CUSTOMER SERVICE REPRESENTATIVE
MISSION, KS

Project Description:
The purpose of the Patient Care Customer Representative (PCCR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.)
The PCCR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. In addition to their regular duties, they will also be expected to assist with other ad-hoc projects and cross train within the call center environment.
  • Major duties and responsibilities that are critical and necessary for this position and its overall objective:
    • Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
    • Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
    • Enroll new customers to Patient Services.
    • Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure Client is meeting the patient's needs.
    • Complete various special projects as required

Required Skills:
  • High School Diploma (or equivalent); some college preferred.
  • At least 2 years' experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service” setting.
  • Computer literacy and good keyboarding skills -Strong ability to multi-task and strong time management skills.
  • Ability to function in a high-volume, fast-paced environment.
  • Ability manage relationships with patients and other contacts to ensure that all actions and follow-throughs are completed.
  • Maintain a professional demeanor by demonstrating Client's values in all communications and interactions with patients, caregivers, health care professionals, teammates, and others.
  • Dependable and strong work ethic.
  • Ability to accept and implement feedback and coaching Specific type of experience preferred.
  • Experience working with databases (CRM preferable) or a tracking system; Siebel and/or Salesforce CRM experience.
  • Experience working in a health care/pharmaceutical industry environment.
  • Understanding of challenges associated with patients' medical condition.

This 24+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Jennifer: jennifer@alphaconsulting.com

ALPHA'S REQUIREMENT #18-01119
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE