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Head of Soft Services – Shopping Centre & Retail Malls  
Ref No.: 18-00042
Location: Abu Dhabi, AE
Client Profile
Our client is a world-famous shopping mall and we are recruiting an experienced Head of Soft Services to oversee and manage the smooth delivery of soft services and to ensure the building services and common facilities are fully functional.
 
The Role
Conduct site inspections with service providers for outstanding building and M&E defects and daily routine and rectification works.
Manage asset build and refurbishment projects.
Manage all soft services contracts, contractors, tenders and vendors and plan and implement preventative maintenance programs for mall.
Develop, implement and manage policies, processes and systems related to housekeeping, parking, security, landscaping, concierge, elevators, escalators, digital advertising and CCTV, WIFI, music, fire and safety systems.
Prepare and manage the risk management and emergency planning procedures.
Management reporting to mall owners and retail outlets.
Liaise with retailers, retailers' consultants, contractors and service providers for handing/taking over of premises and coordinate interior fit out works and oversee that all permits, licenses and insurances are in place.
Budget planning and management, retailer billing tracking, lease and tenant administration, 
Oversee the statutory licenses and maintenance compliance for Client systems including Client, EMS, HVAC, HSE, fire and safety alarm, equipment, retail, food & beverages outlets, vertical transportation, wiring, lighting and electrical distribution, plumbing and irrigation are in place.
 
Essential Skills & Experience Required
5 – 10 years' UAE / GCC large scale shopping / retail mall soft services operations management and continuing efficiency improvement initiatives for energy and water utilization and waste recycling experience.
Strong financial and commercial acumen with experience of CAPEX and CAM budgeting.
Strong relationships with local municipality, government and regulatory authorities and working knowledge of UAE shopping malls' local codes and regulations.
Experience of vendor selection, contract negotiation and management, and tender evaluation.
Proficient use of MS Office including Excel.
 
Education
Bachelor's Degree in Building or Facilities Engineering or Estate Management
 
Candidate Profile
Arabic male aged between 35 – 50 years currently living in the UAE.
Fluent in English.
Able to work rotating shifts, weekends and public holidays.