Previous Job
Jr. Network Administrator
Ref No.: 18-00527
Location: Phoenix, Arizona

Top 3 Required Skills:
•Cisco configuration and troubleshooting
•Router and switch configuration/troubleshoot
•Install IP routing

Preferred Skills: Tools such as NCM, Solar winds

The ideal candidate will have a proven track record of identifying and resolving issues over the phone, via email, or other communication methods as appropriate.
The candidate should be able to demonstrate experience working within a Linux and Windows operating environment, log file analysis, application level debugging.
Working experience with a network management system such as Zabbix or any other Network Monitoring tool.
Candidate must be familiar with Wi-Fi network architecture and demonstrate a proficiency with understanding, troubleshooting and resolving basic Wi-Fi connectivity issues from multiple clients such as laptops, tablets, phones, smart TV's, game consoles, etc.

Ideally, candidate has previous experience working in a highly available production environment. The candidate should be able to demonstrate the ability to follow documented instructions to troubleshoot specific issues related to our Service Provider Wi-Fi service. Candidate must be able to document trouble ticket notes in a "knowledge base” manner, providing a detailed account of all information exchanges, steps taken, research used and final solution.

  • Configure, test, and maintain LAN/WAN equipment and related services
  • Work on trouble tickets to resolve any issues in a timely manner
  • Provide tier2 escalation support and successfully resolve customer issues, escalating to application engineers as necessary
  • Responsible for troubleshooting end to end network, platform or customer connectivity issues
  • Ability to work independently
  • Proactively monitor customer networks and respond to any critical alarms
  • Escalate tickets to partners and following through to resolution
  • Setup and provisioning of new remote customer installations. Coordination with onsite local resources to ensure proper connectivity and configuration
  • Configuration, shipment and installation of servers or network equipment for new customer installations or RMA replacement
  • Perform other duties or responsibilities as required

  • Must be flexible, dependable and able to multi-task with priority
  • Create and maintain technical and end-user documentation
  • Must have experience with IP routing, SNMP, Packet Captures, Switch/Router/Firewall configuration, WLAN
  • Understanding of networking protocols ICMP,UDP and TCP/IP
  • Usage of networking tools such as Solar winds, Wireshark and Zabbix
  • LAN and WAN connectivity
  • Ability to configure cisco networking elements and perform upgrades
  • Must have experience with Cisco, Ruckus and Fortinet devices
  • Solid understanding of how to troubleshoot network issues and configurations such as WAN circuit, IP connectivity, router and switch configuration, DNS, etc
  • Knowledge of Firewalls and VPN connectivity
  • Must be a Team Player
  • Effective analytical, planning, organizational, and documentation skills
  • Must be professional
  • Demonstrates a high degree of professionalism and excellent interpersonal skills allowing the ability to interface effectively with all levels of employees and management

  • At least 1 year of Entry level network admin experience
  • Effective communication in English – both spoken and written communication.
  • Certifications CCNA|CCNP

  • Bachelor's Degree in Computer Science, Information Technology or similar