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Windows 10 In-Place Upgrade Tech Lead
Ref No.: 18-00133
Location: Arlington, Virginia
Must be a US Citizen who currently possesses a Secret Clearance.

Statement of Work:
This position is for a Windows 10 In-Place Upgrade Technical Lead at USAID. This person manages the In-Place Upgrades and provides technical direction to the In-Place Upgrade team.


Task Description:
This position is for an In-Place Upgrade Technical Lead with enterprise scale Windows 10 migration experience. The role involves leadership of In-Place Upgrades for USAID. Tech lead ensures end user getting the upgrade to a validated Windows 10 baseline image (overlaid with Office 365) receives the required advanced communication and technical support to facilitate a positive upgrade experience.

Work will be performed out of the client's facilities in Arlington, VA and Washington DC.


Required skills/Level of Experience:
Position requires 8+ years of experience with the following:
•Experience with Windows migrations in large enterprise, including user data preservation
•Experience with Microsoft Active Directory design/architecture, replication in multi-domains, GPO implementation, STIG settings (file/print servers, DNS, Domain Controllers and Application servers), and Azure AD
•Manage the build, maintenance and support base image for workstations including OS, drivers and software packages
•Serve as the escalation point for Managed Workstation issues and/or end user tickets
•Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
•Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes
•Create and maintain processes and documents pertaining to the managed workstation environment
•Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
•Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
•Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
•Responsible for timely resolution of assigned incident and change tickets within established SLAs
•Serves as liaison with clients, participating in meetings to ensure client needs are met
•Travel to 6 USAID Washington sites as necessary
•Use Service Now call reporting tool to work service tickets
•Assist planning, training, communications and end user support

Position requires 2-3 years of experience with the following:
•Experience with Windows 10 configuration and deployment in a large enterprise
•Experience with SCCM, networks and Distribution Points (DP)
•Experience with Office 365 on Azure Cloud
•Experience with McAfee and BitLocker encryption
•Experience with Edge, IE11, and Chrome web browsers
•Familiarity with the Microsoft Assessment and Planning (MAP) Toolkit
•3+ years of experience in a managed workstation engineer or similar role. Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process
•Experience developing test plans, requirements traceability matrix and test reports
•Experience reviewing requirements and developing test cases to validate the requirements
•Develop and implement quality control methodologies to ensure that all system applications and products meet organization standards and business requirements/use cases
•Develop and implement software quality assurance tests to ensure proper operation and freedom from defects
•Document and report progress to project manager and stake holders
•Experience in analyzing, identifying, prioritizing, and managing software defects, and effectively working with developers in fixing, verifying, validating and closing defects
•May interact with the gov't customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area
•Strong Active Directory Experience (AD)
•Strong Group Policy (GPO)

Nice to have skills:
The candidate should have:
•Strong leadership capability
•Strong communications skills
•Strong planning skills
•Strong testing and evaluation experience in federal government environment
•Positive team player attitude with the desire to help others
•Excellent and thorough communicator (verbal/written) with effective time management skills
•Comprehensive problem-solving skills with exceptional attention to detail
•A willingness to learn, evolve and multi-task
•Good presentation, written and communication skills

Off-shift coverage may be required for In-Place Upgrades Lead activity.

Candidate must have experience in development of implementation guides based on NIST 800-53 moderate and high impact baselines and also must have Federal customer experience and be able to obtain federal Secret level security clearance, if needed.

Preferred skills:
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
ITIL v3 Foundations Certification
Microsoft Office
Excellent verbal and written communication skills