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Technical Support Representative
Ref No.: 17-10966
Location: Boca Raton, Florida
Immediate need for a talented Technical Support Representative, with experience in any Industry. This is a 6 months contract with strong possible extensions and is located in Boca Raton, FL. Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 17-10966
 
Job Description:
  • Provide remote diagnostic and technical support for National Account Retail customers and internal Installation and Service Technicians. Run reports to analyze equipment functionality.
  • Enter, update, and close tickets for service into Remedy, FSMS, and customer databases. (Document the status of the equipment.)
  • Based on knowledge of networks and IP-based devices, determine root cause of equipment failure (network, software, hardware, electrical issue, etc.) and run remote diagnostic scripts via Telnet into IP-based device on the customer network.
  • To adhere to short response-time requirements, contact individual technicians on call, advise technician as to the location, problem and potential resolution.
  • Provide phone support to technicians during repair call process.
  • Explain physical layout and functionality of hardware to guide the technician through the repair of such equipment. Escalate extensive technical problems to the project team as needed.
 
Qualifications:
  • High school diploma or equivalent. College (AS or BS) degree in technical field preferred.
  • Two (2) years of experience in a technical support help desk or technical call center environment.
  • Experience with technical troubleshooting remotely and data entry in a fast-paced environment.
  • Solid knowledge of computer networks and hardware connectivity.
  • Excellent analytical skills. Knowledge of MS office products.
  • Bi-lingual Spanish/English.
  • Good communication skills, both oral and written.
  • Advanced typing skills.
 
Our client is a leading Security Services organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.