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Customer Support Technician
Ref No.: 17-08758
Location: Chesapeake, Virginia
Immediate need for a Customer Support Technician with experience in the Healthcare Industry. This is a 6+ month’s contract opportunity with long-term potential located in Chesapeake,VA. Please review the job description below:

Job ID: 17 - 08758

Key Responsibilities:

  •  Responsible for Tier I software and hardware support.
  • Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
  • Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary.
  • Assists in the resolution of application, hardware and software problems.

Key Requirements and Technology Experience:
  • Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving / troubleshooting skills.
  • Complexity: Learner / entry level role. Provides Tier 1 support of low to medium complexity.
  • Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers.
  • Generally follows documented procedures and checklists.

  • Associate's or Bachelor's Degree, or technical institute degree / certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.