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Customer Solution Consultant
Ref No.: 17-08541
Location: Atlanta, Georgia
Immediate need for a Customer Solution Consultant with experience in the IT Industry. This is a 6 months contract opportunity with long-term potential located in Atlanta, GA. Please review the job description below:
 
Job ID: 17-08541
 
 Key Responsibilities/ Key Requirements and Technology Experience:
 
  • Provide leadership to implement and deliver overall MES and system integration solutions, with a focus on both the software delivery and the change management associated with a successful project.
  • Participate as a member of the implementation team to deploy new projects, and/or provide on-going support to their existing installation.
  • Consult with customers in the configuration and usage of application modules; research and resolves problems and issues.
  • Manage customer expectations and foster positive business relationships.
  • Facilitate customer training & workshops to Client and document customer requirements, and also provide market-driven product requirements back to the internal product team.
  • When necessary, participate in the preparation of sales proposals.
  • Requires interface with customers and other team members. Will involve frequent travel to customer sites, estimated 70%.
  • Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Contributes as both an individual and an informal supervisor on assigned projects.
  • Understands the manufacturing industry and business environment served by Factory MES
  • Has experience in client-facing professional services in a manufacturing environment
  • Has led change management projects involving multi-functional teams
  • Complexity:
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
  • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
  • Able to instruct customers on the set-up and usage of standard application features
  • Able to engage multi-functional business teams from shop floor to C-level
  • Follows standard practices and procedures in services delivery and ticket management
  • Acts independently to determine methods and procedures on new or special assignments. Serves as a mentor to others. Supervises others when leading projects they own.
 
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.