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Technical Service Delivery Manager
Ref No.: 17-04030
Location: Plano, Texas
Immediate need for a Technical Service Delivery Manager with experience in the IT Industry. This is a 6 months contract opportunity with long-term potential located in Plano, TX. Please review the job description below:


Job ID: 17-04030


Key Responsibilities:
 
  • Enhance the existing codebase to include the new reports and changes needed as necessary to fullfill the CRs.
  • Analyzing, designing, enhancing & maintaining the Oracle & ETL based CRs
  • Analyze customer technology, define business requirements & participate in risk analysis
  • Manage deployment of solution across multiple (11-13) environments
  • Administrates plans, risk handling, resolving issues and is accountable for the MS delivery.
  • Responsible for ensuring the contractual SLAs are met across the Program
  • Generates operational reports including production status, risk analysis, issues and action logs.
  • Responsible for activities relating to scheduling of operational change implementation, and partner migrations.
  • Lead stakeholder operational MOP, technical review, coordination calls, creating and disseminating key governance agendas, minutes, and communications with the customer organization and internal stake holders.
  • Actively participate in improvement initiatives and alignment discussions.
  • Facilitate escalation meetings with various stakeholders, working level and process-related change control meetings
  • Ensures compliance with customer, delivery and working level agreements
  • Understand and assure quality standards are met on assigned deliverables.
  • Possess strong understanding of MSTOP methods and processes.
  • Assess and implement improvement plans to enhance operational performance and quality to enhance customer experience.
  • Coach and drive the technical team towards day to day activities
  • Work with offshore team to drive the technical initiatives & challenges
  • Create coordination and collaboration with other teams to support development activities
  • Strong leadership within the team and across the organization
  • Ability to work with the customer and maintain good customer relationship

Qualification and Technology Experience:
 
  • University Degree in Engineering, IT or Computer Science
  • Must have min 10+ years' experience of Service Delivery Management
  • Preferable - Telco BSS (Billing, Order Management, Customer Care, Provisioning) domain knowledge
  • Must have Understanding of ETL & Data Warehousing methods and technologies
  • Must be based out of Bellevue
  • Demonstrated strong leadership, problem solving and negotiation skills.
  • Excellent communication skills; including oral, written and presentations
  • Strong customer orientation, excellent collaboration and conflict management skills
  • Excellent analytical & problem solving capability
  • Exceptional organizational and follow up skills.
  • A strong business minded consultative approach with focus on profitability, margin, and efficiency.
  • Ability to drive outcomes in a matrix-management organization.
  • Ability to multi-task and meet deadlines in a fast-paced environment.
  • Takes a logical and orderly approach to analyzing problems, organizing work and planning actions.
  • Consistent track record of meeting objectives and following through on commitments.
  • Identifies needs of both internal and external customers and meets or exceeds their expectations in a resource efficient way.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.