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Customer Service Rep
Ref No.: 17-02010
Location: Owings Mills, Maryland
Immediate need for a talented Total Loss Advisor/ Customer Service Rep, with experience in any Industry. This is a 6+ months position with strong possible extensions and is located in Owings Mills, MD. Please review the job description below and contact me ASAP if you are interested.
Job ID: 17-02010
Job Description:
  • Completing intake information for customer and insurance carrier notification of total loss
  • Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
  • Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance
  • Faxing any missing documentation to insurance carriers in order to process insurance claims
  • Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
  • Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account
  • This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
 Job Requirements
  • Phone Based Customer Service experience.
  • Experience with financial transactions HIGHLY preferred
  • Must be able to work 8am-5pm, but be flexible to do 7-4 or 7:30-4:30, etc.
  • Intermediate Excel Experience REQUIRED
  • Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department. 
  • Strong written and verbal communication required
  • Ability to work independently
  • Attention to detail – A must.  Will be handling high volume of auto finance contracts and vehicle information
  • Ability to thrive in a compliance-based environment
  • Ability to multitask and be flexible with a high volume of workloads
  • Experience in an administrative, reporting or high volume production environment (i.e., insurance)
  • Financial, Banking, Contracts experience is highly preferred
Our client is a leading Financial Services organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.