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IVR Business Analyst
Ref No.: 16-24487
Location: Charlotte, North Carolina
Immediate need for a talented IVR Business Analyst with experience in the Telecom Industry. This is a 6+ month contract opportunity with long-term potential and is located in Charlotte, NC or ST Louis, MO. Please review the job description below and contact me ASAP if you are interested.
Job Description:
  • 8-10 years of business analysis and business process engineering experience predominantly in telecom space
  • Strong domain knowledge of IVR & Telephony business.
  • Experience in IVR voice applications using Avaya Aura Orchestration Designer, Avaya Dialog Designer, VXML and GRXML
  • Experience in creating business case, project charter, project plan (using Microsoft Project), change control procedure, Use Cases,  RACI model,  Risk Analysis,  Documentation sites (Confluence/SharePoint), process flows and transition plan
  • Excellent verbal, written, presentation & interpersonal communication skills
Our client is a leading Telecom organization and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply NOW for immediate consideration. 
If you are interested in this position, please apply online for immediate consideration.