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Sr Business Analyst
Ref No.: 16-20765
Location: Tucson, Arizona
Immediate need for a talented Sr Business Analyst. This is a 6+ Month contract opportunity with long-term potential and is located in Tucson, AZ. Please review the job description below and contact me ASAP if you are interested.
                
Job ID # 16-20765

Job Description:
Most important:
BSA:
1.            Experience & comfort level with defining business requirements.
2.            Ability to drive focused decisions within specific areas of content.
3.            Background in process mapping.
Non-negotiable:
1.            Solid communicator across boundaries with peers and other project team members.
2.            Ability to work with managers to set the right priorities and use these priorities to manage their time.
3.            Able to work effectively both independently and within and across teams.
Preferred:
1.            Demonstrated ability to identify, frame, and drive to closure changes within their scope of responsibility.
2.            Comfortable moving quickly to get the right people involved to remove obstacles when encountered.
3.            Understanding of Customer Care processes.
 
Soft skills:
Personality traits:
1.            Quick learner in complex environments
2.            Ability to work across teams
3.            Self-starter that can work independently
Technologies to be familiar with or equivalent:  
1.            MS Office Suite, Visio, Project
2.            CRM technologies (SFDC, Siebel, etc.)
3.            Contact center technologies (ININ, Avaya, etc.)
 
 
Your Talents:
 
•             Experience with implementing changes to CRM and/or knowledge management tools is highly desired.
•             Excellent communication skills and proven ability in managing numerous stakeholders.
•             Demonstrated proficiency in process development, implementation and improvement across multiple functions and teams.
•             Experience driven… Thinks end user experience as opposed to delivering tools and functionalities, with a relentless focus on delighting customers & agents with strong bias for action and delivering results.
•             Data driven…Uses methodologies, metrics, and analysis to assess and improve experiences.
•             Drives results through innovation…Test hypotheses through experimentation & continuous improvement.
•             Recognizes and works through resistance or setbacks with minimal coaching
•             Bachelor’s degree required, MBA or equivalent preferred.
 
Our client is a leading financial organization and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply NOW for immediate consideration.