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Sr. Programmer Analyst
Ref No.: 17-23424
Location: Mahwah, New Jersey
Immediate need for a  Sr. Programmer Analyst with experience in the Supply Chain Industry. This is a 12 months contract opportunity with long-term potential located in Mahwah,NJ. Please review the job description below:


Job ID: 17-23424


 Key Responsibilities:
 
  • The position requires a candidate with experience in Salesforce.com Service Cloudimplementations in global organization with 10,000+ users.
  • Client CRM Customer Service is in process of implementing Customer Engagement software platform (Salesforce.com Service Cloud) that would assist Client in making the transition frommulti-channel transactional call centers to omni-channel customer care centers.
  • The new solution would enable Client to provide customers with seamless and easy experiences no matter which channel (phone, chat, email, web-to-case, social, text.digital self-service) or device (desktop or mobile) they wereusing.
  • Furthermore, Client is looking for a single, configurable platform solution that would replace functionality.currently provided by multiple disparate Client  legacy applications.
  • This monumental shift would positively impact customer satisfaction, user productivity, user adoption and total cost of Ownership.  
  • The position requires the following skills: Strong analytical skills. Strong business acumen. Expert understanding and experience with the Salesforce.com Service Cloud
    platform administration, configuration and customization.
  • Understanding of implementing CRM packages with best practices, data models, APIs, and integration
    tools.
  • Successful candidate will have full implementation life cycle experience with Water Fall and Agile development methodologies.
  • The prospective candidate should also have experience in project implementations with vendors (System Integrators), Statements of Work, Service Level Agreements and design/code reviews.
  • Additionally, working knowledge with Web Development and Integration technologies is a benefit. Salesforce Service Cloud experience is a must  
  •  Strong oral and written communication skills.

 Key Requirements and Technology Experience:

 
  • Internet Development Architecture & Design - Expert
  • Business Process Analysis - Expert
  • Microsoft Team Foundational Server (TFS) - Advanced
  • Jboss - Advanced
  • SQL Language - Advanced
  • SQL Programming - Advanced
  • Excellent presentation skills. oriented work ethics. Detail
  • Team player
Our client is a leading Supply Chain Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.