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HP Service Manager Administrator
Ref No.: 17-23251
Location: Atlanta, Georgia
Immediate need for a Client Service Manager Administrator with experience in the logistics Industry. This is a 12 - 18 months contract opportunity with long-term potential located in Atlanta GA. Please review the job description below:
 
Job ID: [17-23251]
 
Client Corporation is seeking resumes for a contract technical expert as a Client Service Manager (HPSM) administrator. The Client Service Manager administrator will be responsible for integrating an internal HPSM environment with an external ServiceNow environment. The successful candidate will become a member of the 24x7 HPSM team within Client Information Technology Department. This work will be accomplished working with an external team supporting the ServiceNow environment and working with an internal team supporting the HPSM environment. The position is immediately available.  Length of the contract/assignment is expected to be approximately 9 months.
 
Skills Required:
  • Knowledge of Change, Incident, Problem and Request Management workflows
  • Experience with Helpdesk Management application
  • Client Service Manager 9.x System Administration
  • Client Service Manager 9.x Request Management
  • Client Service Manager 9.x Service Catalog
  • Client Service Manager 9.x Configuration Management
  • Client Service Manager 9.x web service integration
  • Aggressive Analytical/Troubleshooting with creative problem solving skills in highly complex problems
  • MS SQL Coding Experience
  • Javascript
  • Apache/Tomcat
  • Technical agility
  • Basic understanding of networking
  • Availability to cover 7x24x365 operations and be on-call
  • Ability to handle stressful situations and maintain composure under pressure
 
Additional Skills Preferred:
  • Knowledge of ServiceNow
  • Past experience integrating HPSM and ServiceNow (or other ITIL ticketing platforms)
  • MS SQL Server Reporting Services
  • Experience with Helpdesk Management application hosted in a Microsoft SQL Server environment
  • Customer Relations Experience
  • Written and verbal communication skills
  • Documentation Skills
  • Organization
  • Client uCMDB 9.0x or 10
  • DDM-I and DDM-A or Universal Discovery
  • Client Service Manager / ITIL Certifications
 
Experience Required:
  • 4+ years of experience supporting and implementing Client Service Manager and related products in a large I.T. environment
Experience Preferred:
  • 2+ years of experience supporting and implementing HPSM web service integrations
Education:  4-yr College Degree preferably in Information Systems, Computer Science or related field.
 
Responsibilities:
  • As a team, coordinate with internal and external technicians and stakeholders to craft detailed requirements for integrating the internal HPSM instance with the external ServiceNow instance
  • As a team, coordinate with internal and external technicians and stakeholders to craft detailed design for integrating the internal HPSM instance with the external ServiceNow instance
  • Develop high quality integrations between the internal HPSM instance and the external ServiceNow instance
  • Create comprehensive documentation, conduct thorough testing, and follow defined change control processes.
  • Provide support for a mission critical HPSM application and integration with ServiceNow
  • Effectively communicate with end-users, co-workers, managers, and other stakeholders
  • Demonstrate a high level of initiative and attention to detail during daily operations
  • HPSM Team size: 4 (including this position)
  • Work hours: 8am-5pm Mon.-Fri.
  • On-call support may be required
 
Our client is a leading logistics Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.