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Service Manager
Ref No.: 17-23240
Location: Fort Worth, Texas
Immediate need for a talented Service Manager with experience in the Pharmaceuticals Industry.
This is a 12+Month’s contract opportunity with long-term potential and is located in Fort Worth,TX.
Please review the job description below and contact me ASAP if you are interested.


JobDiva : 17-23240

Key Responsibilities/ Key Requirements and Technology Experience:

  •  Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the tower.)
  •  Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
  •  Ensures across all divisions within Client that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service.
  •  Support the continuous improvement, cost reduction and performance of the services.
  •  Support budgeting and resource allocation for the service(s) for which he/she is belongs to.
  •  Periodically monitors and reviews performance against the SLA/OLA service and/or portfolio.
  •  Support the collaboration with the IT Financial Manager to establish and update the services pricing strategy.
  •  Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed
  •  Negotiates key SLAs/OLAs, as needed and gets them approved
  •  Establishes/Updates/Approves the Service Catalog entries, as needed.
  •  Ensure effectiveness of completed remediation and/or completion of ongoing remediation.
  •  Strategic alignment of services with business and IT strategy. Deliver to agree upon SLAs for all Divisions
  •  Operational excellence: measurement through BSC / KPIs and customer satisfaction surveys.
  •  Closeness / integration with business function: be personally accepted by business management.
  •  Achievement of agreed targets in terms of quality, time and cost.
  •  Achievement of service levels corresponding to industry best practice (price/performance etc.)
  •  Achievement of modern technology and operations concepts according to industry best practice

Our client is a leading Pharmaceuticals  Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.