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IT Infrastructure Admin (Deskside) - Intermediate
Ref No.: 17-22686
Location: Waco, Nebraska
Immediate need for a IT Infrastructure Admin  with experience in the Agriculture  Industry. This is a 12  months contract opportunity with long-term potential located in Waco,NE. Please review the job description below:

Job ID: 17-22686

Key Responsibilities/Key Requirements and Technology Experience:

 
  • This position is responsible for working directly with site users to provide PC services (deployment, repair, upgrade), end user software services (Window, iOS, Mac). 
  • SmartHands services (network equipment, server room equipment, rack and stack) and facility services (mobile phones, iPads, UPS, A/V).
  • Expertise in general workstation technologies required for Windows, MacBook and Mobile devices, including iOS and Android, Microsoft Office, deployment software, anti-virus and encryption software, basic networking skills, Remedy/Service now skills, PC deployment and repair skills.
  • The position requires interaction with other backend IT teams and service providers, such as the remote Digital Service Center (DSC) team, Infrastructure team, Application team and Workplace Services team.
  • This position requires a very high degree of professionalism, executive presence, a passion for working with end users, customer centricity, teamwork, communication, coordination and top tier technical aptitude are a combination of skill that the candidate must already possess and leverage daily.
  • Problem ownership from start to finish, with resolution tracking through other teams, is vital.
  • The role will be located at the designated site with added responsibility for other sites in the vicinity. Scheduled or on-demand site visits may be necessary for servicing other sites.
  • The person is a direct customer interface for our sites to receive seamless support services with the goal of providing the best customer experience possible and, thereby, improving overall IT customer satisfaction.
  •  Monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements.
  •  Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management.
  •  Provide end user software services for Windows, iOS, Mac, Android
  •  Provide dispatch service to remote users or sites (service end user at their location)
  •  Provide on-site support for network, server, hardware upgrades or projects at site
  •  Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.)
  •  Liaison with facility service providers for maintenance of A/V, UPS and Printers
  •  Deliver prepared training to users at sites for new equipment and software
  •  Ability to travel to remote sites as needed (scheduled or on-demand). Must have clean, full valid driving license.
  •  Ability to work off hours if needed
  •  Must have both outstanding verbal and written English communications skills.
  •  PC Hardware, peripheral, mobile devices, printer, networking and support experience.
  •  Knowledge and understanding of system management services (i.e. Altiris, MS SMS)
  •  Client focus: Identifies and satisfies the needs of external and internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients.
  •  Results orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results.
  •  Communications: Creates an environment that fosters open, frank communications. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Handles questions well in highly visible, challenging situations.
  •  Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members.
  •  Problem solving: Makes sound, timely decisions. Evaluates short and long term impact of decisions. Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results.
  • ITIL Foundation (Required)
  • Microsoft Certified Professional and MCSA Windows 10 (Required)
  • HDI Desktop Support Technician OR CompTIA A+ Certification (Required)
  • CompTIA Network+ Certification (Preferred)
  •  Completion of Lenovo Warranty Service Authorization Course
  •  Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.
  • Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools
  •  Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.
  •  Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools
  •  PC Hardware, peripheral, mobile devices, printer, networking and support experience. Is there any travel required for this role, is yes, what will that travel look like?
  •  Excellent communication skills – verbal and written
  •  Focused on customer service
  •  Willing to work in an ambiguous environment with little direction
  •  Looking for an executive presence, very professional and all about the customer
  •  Be able to talk to customer and determine what the real issue is.
  •  Face of IT; soft skills, relationship skills management are very important


Our client is a leading Agriclture Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.