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Business Process Consultant
Ref No.: 17-22238
Location: PHILADELPHIA, Pennsylvania
Immediate need for a Senior Business Process Consultant with experience in the Cable Industry. This is a 5 month’s contract opportunity with long-term potential located in Philadelphia,PA. Please review the job description below:
 
Job ID: 17 - 22238
 
Key Responsibilities:
  • Connected Health focuses on new product and partnership innovation in areas of connected health, health content programming, and patient engagement.
  • Lead a shared services team dedicated to design and documentation of required processes that assume a superior and frictionless customer experience for partners and consumers of the Client Connected Health services.
  • Ensure the timely creation of training materials, end user and knowledge base content for all aspects of the customer lifecycle (onboarding, installation and customer care, retention and disconnect) by ensuring detailed and accurate methods and procedures.
  • Facilitate cross functional process and customer experience design workshops with both internal and external customers and assist in the development of the Client.
  • Connected Health go to market strategy and implementation.
  • Lead a team of SMEs that will provide support of the launch of Connected Health services across various partners and functions.
  • Provide recommendations for and implementation of continuous process improvement based on feedback from consumers of the service, front line personnel and other relevant data sources.
  • Make recommendations for and plans to support needed process improvements.

Key Requirements and Technology Experience:
  • 8-10 years relevant work experience
  • Bachelor’s degree or equivalent relevant experience
  • Strong leadership capabilities
  • Excellent understanding of process design and documentation
  • Ability to see the big picture without losing site of the details
  • Excellent documentation and communication skills
  • Excellent presentation skills
  • Ability to communicate at all levels of the organization
  • Ability to work in a faced paced, ever changing environment
  • Cable experience preferred
  • Strong process engineering, documentation and reengineering capabilities.
Our client is a leading Cable Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.