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Service Delivery Manager
Ref No.: 17-21423
Location: East Hanover, New Jersey
Immediate need for a IT Portfolio Service Delivery Expert with experience in the HealthCare Industry. This is a 12 month’s contract opportunity with long-term potential located in East Hanover,NJ. Please review the job description below:
Job ID: 17 - 21423
Key Responsibilities / Key Requirements and Technology Experience:
  • The IT Portfolio Service Delivery Expert is responsible for implementing practices within the IT Project & Portfolio management community and monitoring Project Portfolio reports which go upstream to the senior IT Leadership, and via the Demand & Supply Managers, PMs and Service Delivery Leads across all IT Units.
  • Supporting the 2018 Portfolio Budget Process
  • Assessing Portfolio Changes
  • Communicating processes to IT Functions
  • Designing requirement and working with IT Functions to ensure practices are well communicated and understood.
  • Responsible for collecting and implementation of feedback from the functions for the practice
  • Monitoring, measurement and steering of the execution activities across IT (i.e. metrics definition, monitoring and analysis of practices execution.
  • Support executing central practice activities as per the defined frequency (ex. Portfolio Reviews to CIO, ITIC bi-weekly execution), including core activities e.g. meeting facilitation, minutes, action log, coordination with functions
  • Review Portfolio forecasts, demand, assess portfolio value
  • Degree in Information, Computer Science or Life Sciences
  • Proven portfolio management knowledge and project management experience (5 years min)
  • Proven experience in project budgeting with experience in project financial processes and systems
  • Strong analytical skills and high degree of detailed oriented working style
  • Excellent interpersonal (verbal and written) communication skills to support working in project environments that includes internal, external and customer teams.
  • Fluent in English – oral and written
  • Strong process creation and ownership experience
  • Ability to manage multiple priorities and assess and adjust quickly to changing priorities
  • Able to perform duties with moderate to low supervision
  • Comfortable working in a global, multi-cultural and matrix environment.
  • Experience with Clarity or similar PPM tools, Excel, macros
  • Self-starter, hands-on, strong team player, flexible.

Our client is a leading HealthCare Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.