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Tech Writer
Ref No.: 17-20619
Location: Atlanta, Georgia
Immediate need for a Business Analyst/Tech Writer with experience in the Telecom & Cable Industry. This is 5 + Months contract opportunity with long-term potential located in Atlanta, GA. Please review the job description below:
                     
Job ID: 17-20619

Key Responsibilities:
  • Identifies process gaps and improvement opportunities as relates to documenting future process flows.
  • Consults with internal customers to capture agreed-upon business objectives and processes providing up-to-date information on processes.
  • Evaluate current state vs. future state gaps and Author, Update and Disseminate Information.
  • Ability to analyze current state processes compared to future state processes, identifying gaps, prioritizing, and documenting future state.
  • Refreshes existing Methods & Procedures, and Job Aid materials to deliver targeted information more efficiently.    
  • Supports and improves documentation on how applications/systems interact to support business processes.
  • Collaborates with peers, boundary partners and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards and other information. 
  • Obtains, continuously audits, updates and distributes information to enable front line colleagues to effectively support and serve customers.
  • Attends meetings and training sessions to collect and disseminate critical information concerning products, services, and processes.
  • May be given lead in driving complex tasks and/or projects to drive continuous improvement.
  • Self-starter, able to work with limited hands on guidance.
  • Fast-paced, constantly changing, budget-driven organization.
  • Must be able to work varying schedules with minimal supervision to accommodate the needs of the business
  • Collaboratively develops content and solicit feedback from users on usability.
  • Must be proactive, open and receptive to feedback regarding content.
Key Requirements and Technology Experience:
  • Detailed description attached.
  • High level of proficiency with MS Office tools specifically, MS Word; MS Excel and Snip It.
  • Candidate must be experienced creating: Methods and Procedures; Job Aides; User Guides; and other user focused system change communication documents.
  • Excellent written and oral communication skills.
  • Must be able to quickly learn software applications.
  • Must be able to quickly adapt to new tools, technologies and processes.
  • Must be comfortable with all forms of technology.
  • Information includes but is not limited to products, features, services, troubleshooting techniques, tariffs, rates, sales campaigns and promotions and competitive issues in the marketplace. 
Our client is a leading Telecom & Cable Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.