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Software Support Engineer
Ref No.: 17-19730
Location: Philadelphia, Pennsylvania
Immediate need for a Software Support Engineer with experience in the Cable Industry. This is a 5+ month’s contract opportunity with long-term potential located in Philadelphia,PA. Please review the job description below:
 
Job ID: 17 - 19730
 
Key Responsibilities / Key Requirements and Technology Experience:

 
  • Build and rebuild of various operating environments in support for video delivery systems.
  • Delivering and assuring the performance of technically advanced highly scalable, fault-tolerant systems.
  • Diagnose problems with both proprietary and open source application.
  • Working with virtual networks (VMware), Web Services, and streaming media application
  • End to end systems administration of clusters of CentOS Linux dev/test/prod servers.
  • Troubleshoot infrastructure and network issues as possible causes of poor service performance.
  • Takes the lead on defining the requirements for new tools and monitors required for operations.
  • Custom development of monitoring, analytics and troubleshooting tools relating to video delivery systems.
  • Development of tools and processes for managing services running on Unix and Windows servers.
  • Participate in the development and testing of internal tools, scripts and other similar coding projects.
  • Respond to alerts, including those escalated to you by our Global Operations Center.
  • Monitor system health across our environment using OP5, Nagios, Splunk, SiteScope, etc. and assist NOC in diagnosing root cause.
  • Investigate potential problems (Splunk log diving, reproducing issues, bug writing and tracking) and simple network traces and troubleshooting.
  • Escalate issues to development team and working closely in a devOPS type environment.
  • Analyzes systems and makes recommendations to prevent possible problems.
  • Work with ticketing system and respond to system issues such as system exceptions, development and architectural questions.
  • Development and execution of various types of testing lot limited to regression, sit, validation, load, capacity, longevity and stress.
  • Ability to create and maintain policies, standards, and overall system documentation.
  • Documentation of standard installation, configuration and troubleshooting procedures.
  • Documentation of processes involved with support duties for internal customers and end-users.
  • Build and rebuild of various operating environments in support for video delivery systems.
  • Delivering and assuring the performance of technically advanced highly scalable, fault-tolerant systems.
  • Diagnose problems with both proprietary and open source application.
  • Working with virtual networks (VMware), Web Services, and streaming media application
  • End to end systems administration of clusters of CentOS Linux dev/test/prod servers.
  • Troubleshoot infrastructure and network issues as possible causes of poor service performance.
  • Takes the lead on defining the requirements for new tools and monitors required for operations.
  • Custom development of monitoring, analytics and troubleshooting tools relating to video delivery systems.
  • Development of tools and processes for managing services running on Unix and Windows servers.
  • Participate in the development and testing of internal tools, scripts and other similar coding projects.
Our client is a leading Cable Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.