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Desktop Engineering - SO# 23261591
Ref No.: 17-19622
Location: Memphis, Tennessee
Immediate need for a Desktop Engineering - SO# 23261591 with experience in the IT Industry. This is 6 Months contract opportunity with long-term potential located in Memphis, TN. Please review the job description below:
Job ID: 17-19622

Key Responsibilities:/Key Requirements and Technology Experience:
  • Build Laptop / desktop computers, peripherals and configure network connections
  • Install, Configure and test the Operating Systems and its functionality,
  • Experience on install, configure and troubleshoot Desktop / laptop hardware
  • Install and configure Standard and business applications, Microsoft Outlook, Web Browsers etc.,
  • Experience on Basic Windows Active Directory troubleshooting, Network related troubleshooting
  • Should have an experience on Install, configure, update and troubleshoot Printers, scanners, Fax, copier etc.,
  • Extend computer support for systems software
  • Support and troubleshoot RSA/VPN remote connections.
  • Experience on Windows Users profile management
  • Experience on Windows System reimage
  • Experience on Desktop Backup / restore
  • Experience Access Management: Grant / remove Windows user / group access based on the user request
  • Experience on Ticketing tool
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper Tier 3 support team member
  • Knowledge on ITIL Processes
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests.
  • Interact with users on desktop problems and their resolution.
  • Experience on Create Standard Operating Procedures, user guide and process documents.
  • Adhere to policies as per corporate manuals and directives.
  • Train end users on usage of computer hardware and software.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.