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Skype Operations Analyst
Ref No.: 17-19303
Location: Purchase, New York
Immediate need for a Skype Operations Analyst with experience in the IT Industry. This is 6 + Months contract opportunity with long-term potential located in Purchase, NY. Please review the job description below:
Job ID: 17-19303

Key Responsibilities:
  • Skype for Business Server / Lync client support (PC, Mac and mobile).
  • Skype for Business Server / Lync video room systems support.
  • Support of Polycom or Cisco Skype integrated devices.
  • Support, optimize and maintain Skype for Business Server / Lync infrastructure with high availability.
  • Skype for Business / Lync application patching.
  • Manage support escalations and drive issue resolution to completion including leveraging of proper processes and communications, working with vendors as required.
  • Reporting, monitoring and Analytics – generate reports and monitor UC traffic in real time, respond and react to System Center Configuration Manager (SCCM) alerting.
Key Requirements and Technology Experience:
  • Should have extensive experience with Skype for Business / Lync with Enterprise Voice namely: Experience in Skype for Business / Lync with full Voice and Video integration is highly desired.
  • Experience in utilizing Skype for Business / Lync as a PBX replacement.
  • Experience in integrating with Skype Mobile.
  • Experience & knowledge in deploying Group / Persistent Chat, Edge Services, Group Federation with external UC platforms.
  • Experience in upgrading, installing, configuring Skype for Business Server / Lync.
  • Experience integrating Skype for Business Server / Lync with Cisco and/or Avaya telephony.
  • Must demonstrate experience working with Exchange, Skype for Business Server / Lync and Voice related technologies.
  • Extensive experience with strong troubleshooting capabilities with hands-on technology support, both back-end and user-facing.
  • Able to create options with recommendations for solutions through logic, justification, and rationale with quantifiable risk.
  • Candidates must have exceptional communication skills - both written and verbal.
  • Minimum of 8 years of related IT business work experience.
  • Bachelor's Degree Computer Science, Mathematics or Engineering required (or equivalent work experience).
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.