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Business Systems Analyst
Ref No.: 17-18850
Location: Tucson, Arizona
Immediate need for a Business Systems Analyst with experience in the IT Industry. This is a 12+ month’s contract opportunity with long-term potential located in Tucson,AZ. Please review the job description below:
 
Job ID: 17 - 18850
 
Key Responsibilities:
  • Solid knowledge and experience with Salesforce platform.
  • Salesforce Admin/Service Cloud certification HIGHLY preferred.
  • Most important: Strong BSA skill, CRM knowledge, Salesforce a plus but not must-have.
  • Able to learn fast and should be flexible.
  • Agile methodology & release management a big plus.
  • Experience & comfort level with defining business requirements.
  • Ability to drive focused decisions within specific areas of content.
  • Background in process mapping.
  • Solid communicator across boundaries with peers and other project team members.
  • Ability to work with managers to set the right priorities and use these priorities to manage their time.
  • Able to work effectively both independently and within and across teams.
  • Demonstrated ability to identify, frame, and drive to closure changes within their scope of responsibility.
  • Comfortable moving quickly to get the right people involved to remove obstacles when encountered.
  • Understanding of Customer Care processes.
 
Key Requirements and Technology Experience:
 
  • Quick learner in complex environments
  • Ability to work across teams
  • Self-starter that can work independently.
  • Technologies to be familiar with or equivalent:
  • MS Office Suite, Visio, Project
  • CRM technologies (SFDC, Siebel, etc.)
  • Contact center technologies (ININ, Avaya, etc.).

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.