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Customer Support
Ref No.: 17-17979
Location: Durham, North Carolina
Immediate need for a Customer Support - CMS-UA with experience in the Telecom Industry. This is 2.5 Years contract opportunity with long-term potential located in Durham, NC. Please review the job description below:
                     
Job ID: 17-17979


Key Responsibilities:
  • This position will provide support for Telecommunication Managed Customer.
  • Customer call receipt first point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external Telecommunication/Vendor.
  • Adhere to SLAs, processes and tools.
  • Basic trouble shooting routers/circuits.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.