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Sales Support Analyst
Ref No.: 17-17686
Location: Nashville, Tennessee
Immediate need for a Sales Support Analyst with experience in the Telecom Industry. This is a  9 Months contract opportunity with long-term potential located in Nashville, TN. Please review the job description below:

Job ID:17-17686

Key Responsibilities/Key Requirements and Technology Experience:
  • Description/Comment:Support sales organization through customer, operational and business support.
  • Responsible for serving as primary interface between salesand other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication
  • Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
  • Provides pre-sales and/or post-sales operational support.
  • Manages order fulfillment.
  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
  • Liaises between the customer/partner and sales organization.
  • Focuses on delivering a positive customer or partner experience.
  • Facilitates product and sales information flow.
  • Drives sales operations process improvements.
  • Serves as interface for order status and handles order escalation and SKU management.
  • May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
  • May be responsible for influencing sales behavior and capabilities.
  • Established working knowledge and application of a specialized technical skill.
  • Understands how work impacts results for their area.
  • Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
  • Applies speciliazed knowledge to coordinate day-to-day work.
  • Knowledge of related regulations and standards.
  • Strong understnding of current process and procedures and may identify opportunities for improvement.
  • Completes a wide range of tasks and assignments.
  • Projects and assignments are typically non-routine and variable in nature.
  • Resolves more complex situations by applying demonstrated knowledge and skill generally acquired through job experience.
  • Education: High School diploma or equivalent required. Associates degree, technical college, or some college course work preferred.
  • 2-4 years’ experience.
Our client is a leading   Telecom  Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.